At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.Job Summary: The Finance Director will lead the financial planning, analysis, and reporting for eBay's Global Customer Experience business divisions. This role requires a strategic problem solver with a strong background in finance and the ability to collaborate with senior leadership to drive financial performance and operational efficiency!GCX (Global Customer Experience)eBay’s aim is to offer exemplary service to both buyers and sellers, every time, everywhere. The GCX leadership puts customer experiences at the centre of the decision making for eBay, routed in the attitude that customer experience and service is a clear differentiator which impacts massively on brand perception and loyalty. Further, the delivery of outstanding customer experiences post transaction enables eBay to extend and deepen its relationships with the customer base with the opportunity to drive value to both customer and eBay.The Global VP of GCX has a strong operational excellence attitude and has a clear goal for developing a world class Global Customer Experience (GCX) function. The business is constantly evolving his leadership team, both operational / regional leadership and support functions to drive a culture of:Developing leadership and partner management capability within GCX, bringing more insight to the function and ensuring it has a closer collaborations parts of the business.Leading innovative and transformation agenda across GCX which will affect all aspects of a customer’s experience of eBay.This is a commercially focused finance leadership role that will partner with the business. The ideal candidate will have exceptional people and relationship skills in addition to their core financial foresight. They will build strong rapport with eBay leaders across GCX and the wider Growth organization to ensure strong alignment between business strategy, the impact on GCX and ensuring adequate financial efficiency. The Candidate will further need experience leading teams with expertise in financial modelling, planning and reporting. Finally, the candidate will bring outstanding experience in process excellence, refining and optimizing our existing financial reporting standards.The Director of Finance works closely with:VP of GCX and his leadership teamKey GCX partners: Service Delivery Market Leads, Ops Planning, Analytics and back office e2M and protectionsCorporate controllership to supervise compliance with GAAP.The Corporate FP&A team as well as regional Finance teams, providing insight into the Operations financial performance and ensuring that corporate asks are properly driven within the Operations organization.Job RequirementsThey will lead the finance team through the following activities, providing mentorship, coaching andLeading outcomes. Partner with Customer and Teammate planning teams, Partner Management, and GCX market leads, and the strategy teams.Guide prioritisation by providing a clear understanding of “ROI” of different investment opportunitiesDrive analysis of cost trends and drivers, and articulate how they impact overall customer experience.Challenge budget owners based on trend and variance analysis Financial planning and reporting (forecasting, annual budgeting and strategic long-term planning, gap analysis):Lead regular cycles for monthly, quarterly and annual financial processes, inclusive of responsibility for the financial close, journal entries, accurate financial reporting of expenses.Present financial performance to Global GCX Ops and Marketplaces ManagementStructure and review cases that the finance team creates in cooperation with GCX operations.Ensure appropriate global approval processes are adhered to.Define framework/KPIs for initiative tracking and variance analysis.Post-audit of key initiativesComplianceUnderstand accounting policies and accurate financial reporting/forecasting.Understand risk exposure of GCX and advise Mgmt accordinglyLiaise with internal specialists (Tax, SOX, Accounting Policy, etc.) as neededBasic QualificationsPassionate about business and the related performance10-15+ years of finance experience with exposure to different areasAbility to present and impact decision making at all levels of the organizationAbility to perform in a matrix organization with multiple team members and a high degree of complexity and ambiguityProfessional CharacteristicsAuthentic individual with outstanding integrity, whose personal and professional values are consistent with eBay’s mission, vision and leadership framework.Egoless style: someone who puts the interests of the broader team and eBay’s goals ahead of their own personal agenda, someone who hires for diversity and leads in a way that benefits from the diversity aroundConfident, well prepared leader with the courage to advance the goals of the organization at the senior level, comfortable in a fast‐paced global environment.Vibrant, performance‐driven individual who will pursue excellence in translating eBay’s passion vision/mission of the organization into operational, quantitative plans, goals and schedules for improvement.Collaborative facilitator, who develops relationships and dedication with their colleagues across all business functions and levels.Team oriented consensus builder who understands how to achieve buy‐in from diverse constituencies, building bridges and designing “win‐win” solutions across a matrix management organization.Strong interpersonal skills with proven ability to partner and build relationships with executive leadership, managers and all levels of co-workers.#LI-ML1Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
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