Applied Scientist

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team Our NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence. We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we're a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we're driven to continuously improve and refine our products, delivering top-tier solutions to our customers.  Your role As an Applied Scientist at Dialpad, you'll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT and other LLMs as we extend our NLP functionality to other languages (French, Italian, German, Spanish, and Dutch). You'll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications. If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us. This position reports to the Manager of the NLP team and has the opportunity to be based in our Vancouver Office or work remotely from anywhere in Canada or the US.  What you’ll do [i,e., Responsibilities] Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products. Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts. Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production. Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale. Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions. Capitalize on your interest in languages to extend our coverage to other languages - Spanish, French, Japanese etc. and to optimize models for other varieties of English. Skills you’ll bring [i,e., Qualifications] Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields. Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies. A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs. Knowledge of one or more of the languages we’ll be adding: French, Italian, German, Spanish, or Dutch. Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems. Excellent communication and collaboration skills to effectively work in a multi-disciplinary team. Familiarity with version control tools like Git for collaborative projects. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about  Doing the Right Thing.  This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can  Work Beautifully ,  Delight Our Users,  and  Innovate Continuously  to bring our world-class product to life.  Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.