Field Delivery Operation Representative

Field Delivery Operation RepresentativeDescription -HP is the world’s leading personal systems and printing company, we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works. At HP, the future is yours to create! If you are our Field Delivery Operation Manager in Korea, you will have a chance to Manages support and service project delivery.Develops product support plans on medium complexity product families.Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.Collaborates with regions/WW regarding service and support planning, implementation and performance.Performing business analysis identifying improvements .Leads the development of project guidelines, contingency plans, objectives, and deliverablesProvides reliable financial forecasts to management.Gathers the necessary business knowledge to perform analysis of trends of operational metrics and generates in-depth root causes analysis in case of performance not meeting thetargets as this experience is essential to enable independent design of reporting solutions as per the business strategy and needs.Track and investigate abnormal trend, understand business situation, identify opportunities for process improvement and lead/develop recommendationsAre you a high-performer? We are looking for an individual with: 1~3 years experience in directly related business.Typically first level university degree or equivalent work experience .Project management skills, including project structuring and managing multiple work streams independently.Knowledge of Personal Systems industry as well as Services business and P&L structure.Knowledge of the field of Customer Relations.Demonstrated verbal communication and customer service skills.Intermediate-level knowledge of operating systems software.Demonstrated writing/correspondence skills.Experience and demonstrated presentation skills.* Persons of distinguished service to the state and their families and persons with disabilities will be given additional scores in the process according to the law** A job offerer shall notify a job applicant, before the job applicant’s hiring is determined, of his/her right to request the return of hiring documents, the method of exercising the right, the retention period of the hiring documents, the destruction of the documents after the period of filing the request, and the expenses incurred for returning the documents. (Article 11, Paragraph 6 of Fair Hiring Procedure Act, Korea)#LI-POSTJob -ServicesSchedule -Full timeShift -No shift premium (Korea, Republic of)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement