Channel Admin- Dutch Language

Channel Admin- Dutch LanguageDescription -Job SummaryBusiness Analyst  is a channel admin role responsible for performing general and specific administrative support tasks related to this role. They fully manage the process in various regions and countries and act as the point of contact with Authorized HP Support Partners. They assist Support Partners in financial and logistical operations and are responsible for addressing all issues related to process functionality. The Customer Service Analyst adheres to procedures and guidelines in daily activities, being fully responsible for process outcomes in the managed regions. He/she is responsible for operational excellence, meeting customer needs, and contributing to team performance.Responsibilities• The Customer Service Analyst seeks relevant information, analyzes, collects data for reports, and manages workflows, following manager instructions, as well as other established administrative procedures.• Analyzes operational issues, working on solutions for delivery improvement. The Customer Service Analyst manages administrative relationships with support partners and HP administrative processes, supports operations, provides assistance for ongoing projects within their scope of responsibility, maintains records and other relevant data or documents, offering assistance to the Manager, Team Leader, and colleagues in various administrative tasks directly or indirectly related to the primary function of the work unit.Evaluation Criteria: • The main evaluation criteria for the Customer Service Analyst's activity are derived from monthly reports on activity volume and performance indicators, objectives for the current fiscal year, as well as feedback received from support partners, feedback provided by internal clients and local HP organizations, adherence to internal regulations and current HP standards, audit results, measured improvements, feedback from managers, team leaders, colleagues, and other departments with which functional relationships exist. • Stakeholder Group: HP Support Partners, GSD Managers, Central and Regional HP Support Organizations, Central and Regional HP Administrative & Financial Organizations, administrative process specialists, Logistics Department, any other HP departments or employees they collaborate with.Education & Experience Recommended     • Typically has 1-5 years of work experience, customer supportGood understanding of general/technical information required for the job;Ability to perform activities ranging from repetitive to complex, requiring the resolution of basic problems and independent judgment;Adherence to current HP standards of attitude and behavior.Knowledge & SkillsEconomic/commercial/technical studies;Good communication skills (both verbal and written);Fluent in English and in the second language required by the job, with any additional language being a plus;Ability to organize, process, and plan activities to meet the performance criteria required for the position;Advanced knowledge of Outlook and other email accounts, internet, SAP, Microsoft Office;Team spirit;Customer orientation;Organizational and stress management skills;Ability to solve process-related problems.Job -ServicesSchedule -Full timeShift -No shift premium (Romania)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement