Our CompanyChanging the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe Solution Account Managers are client-facing members of a multi-functional team.You will manage relationships with existing clients and serve as their main point of contact within Adobe. You will be the primary point of contact for our customers and responsible for day-to-day account management, executive relationship management, account strategy and planning, customer health monitoring and reporting, issue management, renewal and upsell forecasting and closure amongst other things. Your territory will consist of multi solution customers, so a keenness to understand Adobe’s Digital Experience business will be vital. You will partner with a wide internal ecosystem to achieve mutual account goals and support the customers success.A phenomenal Solution Account Manager could be described as having superb communication skills, excited about selling Adobe products that can help their customer grow, always looking to tackle problems for their clients, able to handle stressful situations, constantly looking to expand their knowledge and skills, all while keeping their clients happy with their experience with Adobe.What you'll do Develop a trusted advisor relationship with key stakeholders and executive sponsorsWork with clients and partners to ensure that customers are using Adobe effectively and achieving successIdentify and grow opportunities within territory to ensure growth attainmentIdentify and assess renewal risks for customersManage renewal conversations to closureAssist with issue and support escalations as neededMaintain a high level of customer happinessMaintain high levels of customer retentionWhat you need to succeed 5+ years Enterprise level B2B Account Management experienceExperience with Client Relationship ManagementCross sell / Upsell experienceContract Renewal experienceProven LeadershipFluency in EnglishEffective Written and Verbal Communication SkillsExperience in negotiatingPresentation skillsGoal OrientedBachelor Degree or equivalent work experienceExperience with CRM (ideally Salesforce)Hunger for continued learningWhat further impresses us Enterprise Software Customer Success Management ExperienceMarketing Automation ExperienceExperience with Renewals and Churn ManagementAs our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
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