Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Genesys is looking for a Compliance Learning Manager to ensure that training provided by Genesys is compliant regarding all global legal requirements, contractual requests, and in-house best-practices and policies. This experienced manager will own all aspects of compliance training in partnership with Legal, HR, and cross-functional stakeholder departments. Additionally, as a manager in Talent & Learning, this role will support employee and manager learning initiatives and programs as needed. The Compliance Learning Manager must demonstrate excellent project management skills, superior communication (written and oral and organizational skills) and be technical savvy. The ideal candidate will take ownership and accountability of all aspects of the organizational compliance program including deadlines, vendor relationships, learning management system management and reporting.Responsibilities:Collaborates with Legal, HR, procurement, and functional teams to develop and implement an annual compliance program with governance, a company-wide launch strategy, and communications with regular updates on compliance initiatives.Ensure all new hires receive the required training per department guidelines and functional requirements in timely manner throughout the calendar year.Perform an annual analysis, review, and update of compliance training to ensure consistency for Genesys functional and organizational compliance needs.Leads all aspects of Global compliance training requirements such as Workplace Respect, Anti-Harassment, GDPR, workplace safety and more.Manage the compliance roadmap and optimize processes including deployment, reporting, and audit training record keeping.Manage global compliance processes including developing, testing, launching, tracking, and escalation management for compliance training.Manage external vendor relations and partner with the Legal team and cross-functional groups to identify compliance training needs and risks. Source new vendors and content when needed as directed by Legal, HR, and the functional teams.In partnership with Legal and HR, keep current on and document, regulatory developments that impact Genesys as well as evolving best practices in compliance control.Keep current on all global compliance requirements in the countries we employ teams, and/or managers of employees in countries impacted by requirements, training requirements etc.Design and assist Learning Team with roll-out of Talent & Learning program training materials, guides, and in-person training presentation materials for internal programs.Assist Learning Teams in production of graphic materials, formatting documents, and video editing.Leverage learning technologies and authoring tools to create engaging multimedia content, interactive simulations, and assessments that promote active learning and knowledge retention.Develop and implement learning offerings using various learning modalities.Requirements:Working knowledge of standards and regulations related to company compliance training programs, governing personally identifiable information (PII), and other regulatory compliance frameworks.Experience in adult learning solutions and learning system management including curriculum development, design, and consulting at scale for large scale employee training.At least 3-4 years of project management, compliance standards, and risk assessment experience,1 year + LMS & HRIS experience including content management, automation, notification, reporting, and tracking.Is agile, resilient, and can cultivate results.Can adapt quickly to changing situations and clearly communicate change to impacted stakeholders.Excellent computer skills with excellent skills in Microsoft Office applications, especially PowerPoint, Tableau, and other databases.Ability to maintain confidentiality and comply with applicable privacy and security rules and regulations, including HIPAA.Certifications in project management and compliance standards and frameworks a plus.Experience at a larger global organization and/or experience with a consulting or audit firm a plus.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $87,100.00 - $170,900.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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