As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in serving Workiva’s customers and partners, as well as the Customer & Partner Experience (CPX) Team internally. You’ll work with many teams covering a wide range of activities, from operational and analytical tasks, to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for building relationships.What You’ll Do:Maintains a detailed knowledge of Workiva products and the impact they can have on our customers and partnersWorks cross-functionally within CPX and across WorkivaUtilize JIRA, Zendesk, Gainsight and Salesforce.com for customer and partner account and user managementPublish and moderate the digital customer communication experience, triage customer feedback, and collaborate with teams to address issuesAssist on various CPX strategic initiatives, projects, and tasks which could include anything from building content or facilitating meetingsHelp define the roles and responsibilities of new coordinators to improve the overall programWhat You’ll Need: Minimum Qualifications:No previous professional experience requiredBachelor’s degree or equivalent work experiencePreferred Qualifications:Teamwork oriented with high attention to detail and experience in the designated area of expertiseOrganized with ability to effectively prioritize and multi-task multiple projects simultaneously to meet deadlines, organizational goal, and initiativesHigh-energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environmentCustomer-first mentality with ability to identify needs and expectations, and responds to requests in a timely and effective mannerTechnical aptitude, with competency in using Microsoft Word, Excel and PowerPointRemote - Ready Excellence:Minimal travelReliable internet access for any period of time working remotely, not in a Workiva office. How You’ll Be Rewarded✅ Salary range in the US: $21.00 - $34.00✅ A discretionary bonus typically paid annually✅ Restricted Stock Units granted at time of hire✅ 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic. We strongly encourage and welcome people from historically marginalized groups to apply.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com. Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-JW1
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