Technical Lead

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job description: Job Title: Technical LeadDepartment & Team: R&D – Voice MicroservicesSummary:Voice microservices are docker containerized microservice based applications which can be deployed in Azure or AWS or any private cloud providers. It forms the core voice channel solutions for Genesys contact center products. Kubernetes is used as orchestrator in deploying and scaling the services.Key Responsibilities:Self-driven towards gaining in-depth technical domain knowledge to effectively review new product requirements and technical designs.Adopting and promoting best practices within the immediate and wider teams.Review of Functional Specifications and other input documents towards test planning.Develop test plans, test environment and test scenarios for new product features.Have an automate-first attitude to improve test efficiency.Provide estimations of work effort for test execution.Testing of the various components of the product at a feature level as well as at integrated system level.Debugging and astute reporting of aberration observed during the testing from the expected results.Review of product documentationInterface with other teams like engineering, technical publications, tech support and provide inputs with respect to system behavior during testing.Perform RCA for Customer reported defects and coming up with measures to stop such defect escapes in future releases.Mandatory Requirements:Degree or equivalent in Computer Science, Software Engineering or other that includes significant programming experience. Should have an experience of 2 – 6 years in software industry.Strong hands-on programming experience in Python or NodeJS or Java or CShould have a very good testing skill.Should be proficient in coding & scripting for automating Test Cases.Awareness of networking principles, addressing and common protocols.Excellent communication skills.Ability to work closely and communicate with other members of the team.Good to Have:Knowledge on Docker and Container Orchestration platform like Kubernetes are added advantage.Having experience in Azure or AWS or any other cloud provider is preferable.Experience in CI/CD pipelines using Jenkins.Use of XML and/or JSONGood understanding of Agile process and methods, preferably SCRUMKnowledge on REST APIIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.