Business Development Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Goal of Business Development Manager – India The Business Development Manager is responsible for guiding, coaching, and developing a team of Business Development Representatives (BDRs) for success in a cloud/SaaS environment. The BDR team uses a variety of inbound and outbound sales tactics to build a solid pipeline of Sales Qualified Leads, foster engagement, and accelerate the sales cycle for new prospects. The Business Development Manager is responsible for meeting assigned targets and KPI metrics within the India business. They will maintain a close partnership with the Sales and Marketing organizations to build a consistent, predictable, and scalable pipeline for revenue growth.  Core elements of the Business Development Manager role: Coach, mentor, and manage a team of BDRs on selling tactics. Help them identify, qualify, and cultivate sales opportunities through a blend of outbound and inbound techniques, including email, multi-threading, research, lead generation, and qualification activities. Achieve aggressive quarterly targets. Work closely with Marketing and Sales to provide qualified meetings and sales opportunities. This will ensure a high win conversion success rate for partner programs. Work closely with Regional Sales & Marketing managers to develop account plan strategies. Analyze data to provide feedback to Marketing managers about campaigns. Collaborate with other Business Development managers on initiatives and suggest new strategies for the broader BDR function. Build knowledge of industry-leading prospecting tools and train the team in their effective use.   Desired Qualifications & Skills  Experience leading or coaching a team in a sales-oriented environment with a proven track record of achieving results. 5+ years' experience in outbound prospecting or inside sales, preferably within IT/cloud solutions. Proven experience in change management. Experience working with Salesforce.com or other CRM platforms. Excellent tenacity and resilience. Excellent attitude and capability to build relationships with various stakeholders. Effective time management, communication, interpersonal, and organizational skills. Ability to develop compelling strategies that deliver results, with strong attention to detail. Ability to swiftly learn product solutions and general industry knowledge. Driven to stay current with industry, competition, and technology trends. Experience demonstrating calmness, flexibility, and adaptability. When faced with challenges, maintains a positive and forward-thinking approach. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.