#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:As a Senior Technical Writer, you’ll write customer-focused product documentation. You’ll set the example for best practices in user-centered technical writing, and you’ll work with SMEs to develop a deep understanding of complex products. What You'll Do:Produce high-quality documentation— new features, release notes, APIs, and more—to guide and educate customers.Develop deep product knowledge through researching, partnering with SMEs, using the product, and leveraging your innate sense of curiosity and desire to figure things out.Embrace and help refine our modern, conversational voice and tone. Help build our writing team’s standards, processes, and best practices.Partner with other technical writers, designers, developers, researchers, and QA.Advise, assist, and mentor other writers, and participate in collaborative content reviews.Advocate for the customer in all aspects of your job.Help define our team’s strategy and vision while also independently managing your own projects.What You'll Need:Experience with DITA/XML and structured authoring.Demonstrated understanding of topic-based authoring and reusable information architecture.Experience using an XML authoring tool, preferably OxygenXML Editor.Familiarity with a docs-as-code model or experience using Git for documentation source control.Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations.Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.Embrace a user-centric approach to focus on what the customer needs, not what the system does.Experience exploring a customer’s problem space and addressing their needs through documentation.Exceptional audience analysis, written and verbal communication, and problem solving.Strong grasp of user experience fundamentals.Portfolio of writing samples that communicate technical information in a modern, conversational voice and tone. Bonus Points:Knowledge of and experience with technical audiences and cybersecurity strongly preferred.Experience using a Component Content Management System (CCMS).Demonstrated ability to make complex technical subjects easy to comprehend.Passion for seizing opportunities for improvement at every turn.#LI-IL1#LI-OC1#LI-Remote#HTFBenefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike Canada ULC is committed to fair and equitable compensation practices. The base salary range for this position in Canada is $115,000 - $200,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
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