Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The successful candidate will provide commercial legal support to Genesys’ sales and channel organisations in the EMEA region, focusing on France. The ideal candidate will have a strong background in commercial transactions with an emphasis on complex technology transactions, and particularly SaaS agreements. This position will report to the Managing Corporate Counsel for EMEA. Key Responsibilities Support Genesys sales growth in EMEA (but focused on France) by drafting, reviewing, and negotiating a broad range of agreements with a primary focus on cloud services and SaaS, channel partner agreements, software license and support agreements, and professional services agreements. Provide commercial and general legal advice to the business, including providing advice to internal stakeholders in connection with company processes and procedures. Supporting RFP responses (particularly in France) from a legal perspective. Keeping abreast of the latest legal and regulatory developments relating to cloud-based software solutions (with a particular focus on France), and knowledge sharing with legal team members, as well with as the security, compliance, revenue and finance functions. Regularly contribute to and refine Genesys’ templates, playbooks, and guidance documents. Develop and maintain a set of template documents adapted from Genesys standard templates to comply with French law.Work with other internal subject matter experts (security, revenue, finance tax, IP, etc) and occasionally external counsel to deliver the required outcomes on contract negotiations.Required Skills Law Degree from an accredited law school in Europe. Licensed to practice as a French avocat 4-5 years’ PQE in the TMT team of reputable law firm, or equivalent in-house experience working with SaaS agreements. Strong communication, negotiation, and contract drafting skills. Fluent French (written and spoken) is essential, as well as a high level of proficiency in English (written and spoken). Consistent good judgment and ability to apply legal knowledge to help create practical business solutions. Ability to work well under pressure with diligence, organization, and minimal supervision, and provide practical advice to clients. Ability to manage a diverse and complex workload while maintaining priorities and proactively anticipating issues. Demonstrated experience and skills in managing a volume of large and/or strategic agreements and a suite of agreement templates through collaboration tools. Must be flexible and able to adapt to changes and deadlines. A self-starter who operates well in a fast-paced environment that places a strong premium on integrity, excellence, execution, and teamwork. Desirable skillsStrong substantive knowledge of intellectual property laws. Knowledge of competition law in a technology context. Additional languages (particularly German or Spanish).Experience of negotiating SaaS agreements with financial institutions or the public sector, and familiarity with the regulator requirements relating to outsourcing to cloud-based service providers.Good knowledge of data privacy aspects of providing SaaS services, ideally including Hébergeur de Données de Santé requirementsDual qualification in another jurisdiction in the EEA would be an advantage.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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