Coach

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.Drive eBay’s Cultural and operational values and ensure teammates demonstrate these in every interaction, build and maintain strong, trust based relationships with partners at all levels.Coaching:Use eBay’s coaching model to:Drive performance improvements for your team by partnering with your team leader to identify focus areas and coaching plansPrepare and conduct effective monthly action planning sessions, co-create strong SMART action plans with each teammatePrepare and conduct effective real time and scheduled coaching sessions to check in on progress and course correct where neededConvey behavioural opportunities to teammates in a way that is confident, easy to understand and motivates them to want to succeedListen carefully to your team and work with them to clearly define expectations from coaching conversations and action plansReview your team’s action plans to ensure they are aligned with operational direction and identify actions that drive the right outcomes, and learn from these successes to demonstrate findings in each coaching interactionInfluence and inspire your team and colleagues towards a common goal to drive operational improvements for your LOBDrive eBay’s core values and be advocate for GCX mission and cultureQuality Reviews Complete the required number of monthly quality evaluations to identify the root cause of QA behavioural opportunities and prepare for effective coaching sessionsReview Scorecard, VOC, NICE recordings, quality evaluations and other relevant data sources to capture connected insights on individual teammates’ strengths and opportunitiesAttend and engage in quality calibrations for your LOBCustomer-facing work:Retain subject matter expertise in your LOB and remain a credible resource for your teammates and your organization. This will be accomplished through: ​Taking escalations​Engaging in queue work to help your teammates serve our customers during high-peak times as requested​Serving as a role model and a change champion for your team​Attending trainings to keep up to date with knowledge and upcoming changes in tools, product, policy and other related topics​Participating in regular business reviews (i.e. WBRs, MBRs) ​Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.