Job Requisition ID #24WD77772Position OverviewAutodesk's Customer Technical Success organization is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.If you have a customer-focused approach to building relationships with Enterprise customers, you might be just who we need.We are looking for a professional with Media & Entertainment experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts globally.Reporting to our Sr. Manager, Support Strategy, you will join the Customer Success group within the Flow Capture Support Organization – a team that values professional development and rewards performance.This is a global team, providing 24x7 coverage to our customers. We work in a hybrid environment, working mostly from home, but you will visit your local office for intentional gatherings.Our Technical Account Specialists maximize the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their goals while maximizing the use and adoption of our solutions.ResponsibilitiesEstablish and maintain working relationships with customers as a technical trusted advisorDemonstrating experience and product expertise to help customers onboard and use Flow CaptureInnovating and delivering packaged service offerings to increase customer success and product adoptionCoordinate and execute access fulfillment requests for customer's post-purchaseWork with our support team to collaboratively solve issues that require escalationProvide weekend on-call support for our customers on a team-wide rotation basisDeliver onboarding support and coaching sessions to end-users to ensure smooth product adoptionWork closely with engineering and product team to ensure customer feedback (defects, feature requests, etc.) are documented and actionedHelp create and maintain help documentationMinimum Qualifications5+ years of experience in related fieldExperience with Media & Entertainment industry needs, pipelines and workflowsComprehensive knowledge of Mac OS and Microsoft Windows environmentsProven ability to be flexible and learn in a fast-paced environmentAble to manage several projects at a time, setting the right prioritiesDemonstrated ability to build and maintain strong relationships with enterprise customersExcellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audienceFluency in English required, additional languages are a plusTeam player who enjoys supporting and working with other members of a shared responsibility teamPreferred QualificationsBachelor's degree or equivalent experience in Industrial Design or Computer ScienceExperience of Autodesk Flow Capture (formerly known as Moxion) and/or PixAdditional knowledge of Autodesk Maya, 3ds Max, MotionBuilder, Flame, ShotGrid and Arnold#LI-KH1Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $65,100 and $112,310. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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