Senior Manager of Deal Desk and Order Management

We are seeking a highly skilled and experienced Senior Manager of Deal Desk and Order Management to lead the day-to-day sales operations in our EMEA and APAC regions. This pivotal role requires exceptional leadership, strategic thinking, and a deep understanding of deal structuring, order management, and cross-functional collaboration across internal teams.What You’ll DoPeople Management:Lead and mentor a high-performing team of Deal Desk and Order Management professionals, providing coaching and development opportunities to drive continuous improvement and innovationFoster a collaborative and inclusive team culture that values innovation, accountability, and excellence in operational execution, making a positive impact on our employees' growth and well-beingConduct regular performance evaluations and provide constructive feedback to support the professional growth of team members, empowering them to innovate fearlessly and contribute to our collective successImplement robust processes and tools to monitor and report on Deal Desk and Order Management KPIs, ensuring transparency and accountability across the organizationInternal Alignment and Collaboration:Foster strong cross-functional partnerships with Sales, Accounting, Legal, and Services (Customer & Partner Experience) teams, embodying our value of winning as a team to streamline deal processes and ensure compliance with company policiesAct as a key liaison between departments to facilitate communication and resolve any conflicts or escalations effectively, always prioritizing the positive impact on our customersProvide guidance and support to internal stakeholders on deal structuring and order management best practices, emphasizing the importance of doing the right thing in every interactionCollaborate cross-functionally to identify potential areas for revenue optimization, leveraging data analytics and insights to identify trends and opportunities that amaze our customers, and always doing the right thing for the company and our customersDeal Strategy and Structure:Develop and implement strategic deal structure models to optimize revenue potential while mitigating risks, ensuring alignment with internal stakeholders and our corporate valuesCollaborate closely with Sales, Accounting, and Legal teams to ensure ethical and customer-centric deal terms and pricing strategiesAnalyze market trends and customer insights to drive informed decision-making in deal negotiations, aiming to amaze our customers with innovative deal engineering solutionsOrder Management and Data Accuracy:Oversee the end-to-end order management process, ensuring accuracy and completeness of orders while adhering to established policies and proceduresImplement data quality measures to maintain the integrity of customer information and order data, leveraging technology solutions and best practicesCollaborate with Data, Insights & Analytics, Business Operations, and IT teams to identify opportunities for process automation and data integration, enhancing efficiency and accuracy in order managementWhat You’ll NeedMinimum Qualifications8+ years of experience in deal desk, order management, and/or sales operations roles within the SaaS industry, with a proven track record of successUndergraduate degree or equivalent combination of relevant career experience and expertisePreferred QualificationsStrong analytical skills with the ability to translate complex data into actionable insights and recommendations and bring internal stakeholders along.Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.Demonstrated leadership experience, including managing teams and driving operational excellence.Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.Progressive people management experience with a focus on coaching and mentorshipExperience in structuring deals within a value-based sales process and building a commercial model to support the business caseExperience in reviewing redlines, drafting non standard commercial terms, and redlining customer paper as related to Master Agreements and Sales OrdersAdvanced skills in Microsoft Word, Microsoft Excel, Google Docs, and/or Google SheetsExperience supporting remote and local Enterprise SaaS sales teamsExperience with both direct B2B sales models and tiered channel partnership modelsExperience working with remote cross-functional teams such as Legal, Finance, ProductWorking knowledge of ASC 606 Revenue Accounting guidelinesSalesforce CRM, Salesforce CPQ, and CLM experience preferredWorking Conditions & Travel RequirementsUp to 10% travel for team meetings and company eventsReliable internet access for any period of time working remotely, not in a Workiva officeWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.#LI-MC1