Customer Success Team Senior Manager

Customer Success Team Senior ManagerDescription -We are looking for a determined, customer obsessed and team developer Customer Success Team Senior Manager.You will be responsible for leading the Switzerland Services and Solutions organization, consisted by a larger set of existing Managed Services Customers (Print and Personal System) with objective to grow and expand.Switzerland Services and Solutions organization belongs to Central & Eastern Europe and reports into the CEE CSM Head of Services and Solution.Customer Success Management organization act within the ‘Adoption, Expansion & Renewal’ frame and is determined organization, who is owning the P&L of the managed services accounts. Close collaboration with Sales, Pursuit, Technical Pre-Sales, Service Delivery, and other functions is key.The main objectives are:Transforming and elevating current Client Success methodologiesEnsuring Customer HealthPartner with critical hp teams to deliver customer values.Engaging with WW Client Mgmt. PracticeDrive a ‘customer for life’ PartnershipPrimary ResponsibilitiesManage, coach, and transform a team of Client Success ManagersDevelop and apply Customer Health and Growth strategies & partner with relevant functionsDrive P/L of contractual accountsDrive highest Net Promotor ScoresEnsure Contract RenewalsDevelop upsell & cross-sell funnelLink into WW Client Success Mgmt. PracticeAssisting in the closing of dealsDrive Client attitudes & obsessionCooperating with key partners (Finance/Sales/Delivery/Pricing/Legal/Customer Operations/GBU and Category)Ensure compliancyMeasures:Customer Health & Net Promotor ScoreEmployee EngagementUp- & Cross Sell Total Contract ValueAccount Profitability & GrowthRenewal RateProfile / Qualifications:Expert in Transforming teamsStrong Communication SkillsCustomer Relationship & Sales TechnicsExpert in value Services (Consulting and Professional Services) ManagementResults DrivenLeadershipNetworking in complex structuresVery solid Financial & Business skillsFrequent TravelExcellent German and English, France in addition will be a plusLocation: SwitzerlandPreferred: Zurich, GenevaJob -SalesSchedule -Full timeShift -No shift premium (Switzerland)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement