Support Engineer - Factory Planner

Scope:Ability to deliver in faster go-lives using agile methodologyAbility to lead faster deployments focused on value delivery.Works as a functional liaison between Project Team and key customer executives. Has knowledge of either BY Inventory Optimization, Order Promising, Sales & Operation Planning, Factory Planning, Supply Chain planner or Enterprise Supply Planning, Demand & Fulfillment, Transportation Manager, Warehouse Management solutionWorks with all levels of JDA associates in developing functional specifications, analysis of user needs and testing.Understands how JDA solutions (IO, OP, S&OP, FP, SCP, ESP, TMS,WMS) can be configured to better facilitate client business processes.Escalates issues that may have negative scheduling impact. Always conducts oneself in a professional manner with JDA customers and internal associates.Ensures the security and integrity of corporate assets and intellectual property. Ensures compliance with the internal and external company policies and proceduresOur current technical environment:Software: Java, GIT, C, C++Frameworks/Others: Jenkins, Tomcat Apache, Weblogic, OracleCloud Architecture: Private cloud, MS AzureWhat you’ll do:As a support engineer, you will be responsible for continuous monitoring of systems, software, and hardwareWork with multiple parties on a day-to-day basisProvide all the necessary technical support to customers to overcome any issues.Respond and resolve the support requests 24x7Should have strong troubleshooting skillsMust have excellent customer service, verbal and written communication skills to be able to interact with end users of various technical levelsDevelops functional business process test scripts (step by step instructional how to do) which outline new or updated end-user functional processes supported by the solution design which may include standard application functionality, customized modifications, data interfaces, reports/layouts, prepares for and conducts customized end user training workshops to support application training content outside of base application knowledge / Blue Yonder CertificationsProvides advice to customers regarding industry best practices and process methodology.Serves as a functional liaison and attends and contributes to key meetings between Blue Yonder project team, key customer contacts, and customer users, up to and including key executive project sponsorsUnderstands how the BY Factory Planner solution can be configured and delivered to better facilitate customer business processes (ensuring ability to design, execute, and deliver)Setup and coordinate user acceptance testing efforts which will support final acceptance and critical phase sign-off by the business ownersFollows up on cases opened with Blue Yonder Support Services to help in resolving defects for the customerProvides non-technical end user support during the 'go-live' and post go live periodEnsures knowledge transfer is conducted with key customer project team/end users to maximize customers’ success (on their own) after Blue Yonder's project roll-offCommunicate project risks that may have a negative impact on the project schedule, scope or budgetEscalate project issues which surface and cannot be quickly resolved which will have an impact on the project schedule, scope or budgetCommunicates and/or supports the business cases to Product Management Group and Product Development regarding specific trends for future product functionality and enhancements.What we are looking for: 3-6 years of specific experience working with BY Factory Planner solution, either as a customer of Blue Yonder or as a consultant implementing Blue Yonder solutions for customers.Relevant solutions consulting and implementation experience within the areas of detailed production planning or scheduling or manufacturing execution systems preferred.Knowledge/Expertise on related Blue Yonder planning solutions – BY ESP, BY Sequencing preferred.Strong business analysis skills, understanding of manufacturing processes and shopfloor realities in a factory environment.Bachelor’s degree and relevant industry experience may be considered in lieu of advanced degree.Current or prior experience working in a management consulting organization or Supply Chain Center preferred.Sound knowledge of various operating systems and databases along with shell scripting, Oracle DB, SQLOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.