IT System Engineer

Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.IT System Engineer - DatacenterThe IT System Engineer is responsible for providing support to critical internal infrastructure and applications.  This is a professional level position and requires strong execution and analytical abilities.  This position is expected to interact with Servers, Databases, SaaS products, Security, and various groups within Information Technology.  Candidate must have strong server, network, communication, and analytical skills.  This position may need to travel internationally on occasion to our other offices.Key ResponsibilitiesResponsible for the ongoing maintenance, security, and availability of several applications based on business requirements and adhering to tight operations, security, and procedural modelsApplies professional-level technical skill and judgement to provide non-routine technical support for computer/data center operationsInstalls, configures, upgrades, tunes, and troubleshoots server and non-desktop computer hardware, software, systems, and other resources in a datacenter or other centralized computer network settingMaintains access control, data integrity, and file system security for the computer/datacenter environmentMonitors, tracks, and records system performance and utilization metricsProvide automation solutions of manual repetitive tasks using scripting and configuration management systemsImprove the efficiency and help standardize current processesDocument and thoroughly understand the application architecture, system configuration across platforms, and interface with various systems, and use this knowledge effectively to resolve issuesDetermine and document the root cause of an outage, duration and recommendations or steps to resolve issuesProvide assistance as required in analyzing trends and suggesting long-term and short-term improvementsResolve incidents and problems in accordance with defined guidelines and meet operational level agreementsAssist in change management processes, implement change requests and meet project deliverables within defined guidelinesMay participate in the development of information technology and infrastructure projectsAbility to work after hours including weekends and night when requiredRespond to general inquiriesRequires a dynamic, hard-working individual, with excellent inter-personal, oral and written communication skillsCapable of effectively communicating highly technical information to both technical and non-technical personnelRequirements3 years of experience in IT datacenter operations and system administration.Skilled in Windows Server and Linux server administration.Experienced with VMware virtualization and automation technologies.Proficient with Microsoft 365 administration, including Entra ID, Exchange Online, and Teams.General understanding of networking principles, devices, and protocols.Familiarity with storage area networks (SAN) and network-attached storage (NAS).Experience with system and configuration management tools such as Intune, SCCM, Ansible, etc.Scripting skills in PowerShell, Bash, or Python.Excellent troubleshooting and problem-solving abilities.Effective communication and teamwork skills with a global team.Ability to work independently across multiple efforts with general guidance.Motivated to learn new technologies and skills.Bachelor’s degree in Computer Science, Information Technology, or related field preferred.Industry certifications such as MCSE, RHCE, VCP, or equivalent are a plus.SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.