Job Summary:Who we are.We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Why you should work with us.Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.See what it’s like working at Ticketmaster. The role:This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products. The CSS will be responsible for maintaining agreed upon service levels. They will follow-up as needed with national teams to ensure we are providing timely problem resolution. Responsibilities will also include training, sharing of best practices, and general operational support including installs and upgrades.What the job is:Client ServiceDevelop and maintain excellent client relationshipsMeet and exceed client service level agreementsAdvise and assist with reportingCoordinate upgrades and hardware replacements at client sitesAdvise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questionsMaintain customer contacts to enable accurate tracking and reportingProvide high level marketing support on Ticketmaster no-cost solutionsProvide onsite event support and after hours office support (nights, weekend and potential for travel up to 10%)Ticketmaster ONE, Host System & Access Control SupportWorking knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for Host, Presence, AccessManagerCreate/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting Support season ticketing, Presence/AccessManager/eEntry support customization (rules, exceptions, etc.)Assist with client onboarding and ongoing maintenanceAct as the expert in all facets of Access Control productsBasic knowledge of event programming as it relates to sales channels and consumer experienceKnowledge of the Event Base product suiteIdentifies and assist in resolving event programming related errorsProduct SupportCommunicate product updates, new features, and functionality to client baseProvide support and best practices to the client for all TM productsAssist with new manifest creationEstablish any special client MOP typesInstall Archtics on workstations and ticket printersInitial and ongoing training of new features and functionalityPerform DB backupsProblem ResolutionUse troubleshooting techniques and tools to identify the root cause of issuesResearch client/customer complaints about service levelsWork with National support groups to expedite problem resolutionTroubleshoot software and hardware issues – Archtics/Host/Presence/AMCoordinate networking issues between client IT and TM Field TechnologyBalance Audits/Settlement issuesResolve issues with Customer Service for events with problems and/or special circumstances Communicate across departments for resolution on Archtics server issuesOur job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.What a qualified candidate should possess:H.S. diploma or equivalent. BA/BS degree is preferred1+ years experience with the Ticketmaster System and/or various ticketing systemOverall awareness of the entertainment and sports business is importantBox Office experience is a plusKnowledge of how TM departments impact on one another, and on outside clients is a plusKnowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred Archtics experience is preferredStrong Microsoft Word, Powerpoint and Excel skillsService oriented, with strong organizational and communication skills.Able to successfully handle multiple priorities.Certain degree of creativity, latitude, and problem solving is requiredIf this sounds like your dream job, jump on it! Apply now at http://jobs.ticketmaster.com/.Equal Employment OpportunityTicketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
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