Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation , you will also work for a company focused on making a positive impact on its customers, employees, and communities. The Role Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Quality Operations to make Life Sciences organizations more productive and efficient? Veeva Systems is looking for driven, self-motivated Consultants with exposure to advising and implementing software solutions to help customers optimize their quality data and document management operations in the cloud. As a key member of our Quality Post-Implementation Services team, you will be responsible for : Changing the culture of traditional software releases and maintenance by driving the release management process. Leading customer post-implementation maintenance and improvement streams working across QA, IT, and Business teams Translating requirements into solution design and planning the delivery of innovative customer releases adjusted to product updates. As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry. This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. What You'll Do Implement new features within the Veeva Vault Quality suite at Life Sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotech Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications Work closely with customer business and IT staff to understand their requirements. Think critically and help them achieve their business vision. Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer Drive change management methodology at our customers switching from on-premise to SaaS solutions Assist with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training Requirements Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Quality Management and an affinity to technology Experience in working in a Consulting and/or Customer facing role, and managing customer expectations Excellent verbal and written communication skills in English Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar Nice to Have Understanding of global quality requirements, compliance considerations, and processes for Quality process and content management, life sciences compliance, and/or computer systems validation Direct experience with systems such as Veeva Vault, EtQ, TrackWise, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, and other quality information management or content management systems Knowledge of Software Validation processes and requirements Experience in service delivery management and/or systems implementation Project management experience Proficiency in additional European language(s) Perks & Benefits Allocations for continuous learning & development Health & wellness programs Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. Apply for this job
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