Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Product Design ManagerJoin our expanding global team of talented product designers!In this role, you'll play a pivotal role in the practice and craft of design through teaching, mentoring, and inspiring a highly skilled team of product designers. You will participate in all aspects of projects, from design thinking and design sprints to prototyping and executive playbacks. You'll evangelize design across the organization, advocating for users throughout the process and will combine empathy and data to create impactful, best-of-class digital experiences. As a Design Manager collaborating with designers, researchers, and strategists, you’ll be solving Genesys' biggest challenges, bridging the gap between business and UX.As a valued member of the team, you are a go-to person, can work collaboratively or autonomously, and serve as an expert in user-centered best practices to people across the organization. As a confident communicator, you can work effectively in a multi-disciplinary team comprised of myriad levels of experience.Responsibilities / Job DutiesManage a diverse team of product and visual designers enabling them to: be successful; grow their abilities to drive impact; and deliver great work.Lead, coach, and develop designers who collaborate as members of cross-functional feature teams.Participate in design critiques and iteration meetings helping to coach a team on delivering great designs.Develop goals, objectives and action plans for teams and individuals.Evaluate user experience needs and define a UX hiring plan.Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations.Effectively communicate design decisions to product teams, users, and leadership teams while representing the voice of your designers.Keep up with evolving design trends, technologies and best practices.Ability to work on multiple projects at the same time.Required QualificationsB.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields.Proven experience designing software applications for a global audience.Experience managing and overseeing people and/or teams.Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products.Strong knowledge of Agile UX methodologiesThrive in a fast-paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication.Proactive and takes ownership for producing positive results.Contributes as a valued team member and colleague with leaders at all levels.Demonstrates self-awareness and a desire for continual learning and personal development.Must possess the presentation skills and professionalism to project a professional image, both internally and externally.Experience working closely with product and engineering teams to champion design at every step.Preferred QualificationsB.A or M.F.A. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields.Experience in Enterprise SaaS.What do we offer?The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company.Keep you in the loop: complete support and transparency from our global and local leaders.An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community.Career development: we will support your professional growth because your goals are important to us.Flexibility: office, remote or hybrid? Choose what you need to be at your best every day.Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.Cafeteria, health insurance, life insurance, roof terrace, gym, yoga class, office massage, own company barista, community lunch on Mondays, etc.And a fabulous new HQ near Nyugati Railway Station at Budapest.#LI-Hybrid#LI-BB1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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