Managed Services Data Specialist

Managed Services Data SpecialistDescription -In this role you will be responsible for managing data alignment and accuracy within the operation of Managed Print Services and Managed Device Services determining the root causes for data discrepancies and driving their respective resolution. You will be the single point of contact (SPOC) for the Service Delivery Manager in case of CBA (Contract and Billing Automation) operational queries, data issues, and discrepancies related to any type of fleet data change. Please note this is a temporary role.Business context:The EMEA Customer Support and Service Delivery Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print/Device Services (MPS/MDS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.Responsibilities:Process data corrections by Initiating or making system changesInitiate or make system changes based on identified causeValidate that changes are processed in time, meeting the preset quality criteriaTrack completion of changesEnsure accurate and aligned asset data across systems and toolsBe the single point of contact for the Service Delivery Managers in MPS/MDS on any data related issues and queriesProactively elevate and escalate any data related discrepancies to support teamsCoordinate all relevant resources (internal/external partners)Track and capture data/metricsAll other tasks assigned by management may vary based on experience and related skillsEducation and professional experience required:University or College degree1+ years of service delivery experience or similar, ideally Outsourcing or Project Management or ConsultingExperience in data and problem managementProject management or project coordination experienceOther requirementsStrong English language skills (spoken and written)Fluency in a second foreign language would be an advantagePersonal skills and qualities:Customer orientedExcellent team playerStrong organizational and interpersonal skillsStrong communication and leadership skillsStrong collaboration, influence and negotiation skills in cross-functional teamsAbility to interact comfortably with all levels of customer managementAbility to manage conflict and complex situationsAbility to apply business acumen and results driven attitudeReliable, fast learner and well-organized person with a flexible and responsive attitudeComfortable to work in a remote, virtual environmentGood analytical thinking and ability to solve problemsAbility to easily adapt to organizational and structural changesProcess and Methodology focusedTechnical skills:MS Office applicationsServiceNow knowledge - preferredProject Management Methodologies - desirableITIL foundation, processes & tools knowledge – desirableMS process and technology knowledge and background – preferredWhat do we offer:Initial temporary contract for 3 yearsAdditional medical insuranceLife insuranceAdditional days paid leaveFood vouchersWellness program (incl. Multisport cards)Work-life balance support including work from home opportunitiesAt HP, the future is yours to create! What are you waiting for? Apply Now!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.Job -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement