Solution Architect - Supply Chain Planning

What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases.Understand and triage critical/complex customer issues, conducting any necessary technical research, and create knowledge articles for recurring cases.Provide direction and inputs for Root Cause Analysis and proposes prevention ideas.Contribute to achieve site reliability engineering KPI targetsDrive and executes operational improvements (ex: automation, process changes etc.)Communicate product and solution expertise to internal teams and customers.Understand the SaaS offering, features, and functionality deployed for a given customer.Work closely with Product Development to improve product quality.Engage early in implementation and work on case deflection.What we are looking for:Industry Experience:Minimum 9-12 years of experience in customer facing SaaS supply chain solution support / consulting, DevopsKnowledge in BlueYonder / JDA Planning product will be added advantage.Experience working with Blue Yonder products, specifically Supply Chain Planning solutions (Enterprise Supply Planning, Supply Chain Planner, Demand, Fulfillment, Sales and Operation Planning, Order Promiser…)Supply chain domain experience and exposure to DevOps is preferred.Previous experience providing software support to customers in on-premise and/or cloud-hosted environments; preference given to those with Microsoft Azure and SaaS solution support experience.Possesses basic knowledge of relevant industry domain and business processes of the customers.Understands SAAS consumption, adoption and business value KPIs related to planning solution.Technical Skills:Experience with Oracle database and/or WebLogic, Java preferred.Demonstrates strong analytical and problem-solving skills.Programming language experience in Java/J2EE concepts – JDBC, C++.Knowledge of operating systems (e.g., Windows, UNIX, LINUX).Understanding of scripting languages – Unix Shell Scripting, PowerShell, Python, etc.Soft SkillsMust have excellent communication and interpersonal skills to interact with global customers, business users and internal personnel, with an emphasis on follow-through and reporting.Collaborates relentlessly, passionately and respectfully with various BY teams, customers and partners.Leads by example demonstrating professionalism during internal and external conversations, understands cultural differences and diversity.Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)Must be self-motivated and a quick learner - adapt to new technologies, platforms, and integrations.Able to work flexible hours, including evenings and weekends, as warranted by critical situations or to manage customer escalations.EducationBachelor’s degree (STEM (Civil engineering, Aerospace Engineering, Electrical Engineering, Electronics, Mechanical Engineering, and Industrial Engineering) preferred)BehavioralExhibits service mindset by consistently displaying customer centricity and ownership.Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development.Pro-actively identifies learning opportunities and career path.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.