Cloud Technical Consultant

Blue Yonder Title: Technical Consultant What you'll do - RESPONSIBILITIESShould have hands on experience with installing and configuring the product and understand the interactions within various modules.It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updatesIt is mandatory to have good knowledge of RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.Understands how BLUEYONDER solutions can be configured to better facilitate client business processes.Should have strong analytical skills and problem solving skills. Knowledge of any defect management tool will be an added advantage.Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.Responsible for incident resolution for specific set of customers within the specified POD / Product / ProjectAdheres to priority based management based on impact + urgencyDrive Service Improvement Plans and ensuring the Incident Management process is performed as designedOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.