Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The Enterprise Senior Account Executive is the catalyst behind Genesys’ success as an organization. We are looking for someone able to lead through a passion for great CX, Cloud and SaaS innovation and commitment to results.As a consultative sales professional, the Enterprise Account Executive maintains and expands relationships with strategically important and large enterprises. Assigned to a number of named customers, you will be responsible for driving revenue growth and bringing in net new business from prospects and current customers. You will own all opportunities and customers and be responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.Strategic Value of RoleGenerate revenue for Genesys through new logo acquisition and current customer expansion:Exceed projected revenue goals in the assigned named accountsLand new logo customers for Genesys offerings by fulfilling client needsExpand the Genesys footprint within current customer accounts through cross-sell and up-sell opportunitiesHandle all prospect and customer objections and justify their investments in Genesys solution(s)ResponsibilitiesIn this role, the primary responsibilities will include (but are not limited to):Collaborate with peers and management around ways to continually improve the sales organizationLead account planning process that develops account strategy, financial targets and critical KPIsProvide guidance on customer and prospect corporate strategic initiativesIdentify customer needs and effectively understand and respond to customer objectionsConnect client’s business objectives with Genesys offerings and solutionsProvide expertise around particular areas of interest to discuss industry best practices and development of high-level strategiesRetain current customer base and expand footprint through cross/up sell opportunitiesBuild and expand relationships with Economic Buyer in prospect and customer accountsEstablish yourself as a ‘Trusted Advisor’ to the prospect or customerBring net new and innovative ideas to both internal team and the customerBe proactive in all aspects of opportunity development, such as SaaS, cloud contact center opportunities and etc.Generate short term results whilst maintaining a long-term perspective to maximize overall revenue generationAccurate quarterly forecasting and revenue deliveryRequirements8+ years' previous business-to-business experience in one or more of the following areas with a documented track record of success:Senior Account ExecutiveComplex and Consultative Sales EnvironmentCandidate must have extensive experience selling into the South Korea marketCloud or SaaS based enterprise software or CX/contact center industry experience(s) a plusExcellent objection handling and negotiating abilitiesStrong collaboration skills and ability to work alongside multiple team membersStrong time-management and organization skillsAbility to multi-task and manage multiple streams of work simultaneouslyExcellent written and verbal communication skillsAbility to effectively communicate with internal stakeholdersHighly resourceful when need to overcome barriers and objectionsProven record of meeting/exceeding established goalsAbility to communicate with all levels within customer/prospect’s organizationAbility to communicate and present to Genesys management as requiredLanguages: Native/Fluent Korean, Intermediate level or higher EnglishPlease note that Genesys will not accept resumes from agencies at this time.To be eligible to apply for this role, you must be legally permitted to work in South Korea.#LI-TW1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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