Principal User Experience Researcher

Job Requisition ID #24WD77712Position OverviewThe Principal User Experience Researcher at Autodesk is a customer advocate, possesses a passion for human-centered design, and has an experience conducting impactful research with cross-functional teams. Our Experience Researchers use a variety of research methods and work in lockstep with their teams to envision, validate, and ship high-quality experiences our customers will love.You will join the User Research team for Autodesk's Digital Experience group, which covers Autodesk's digital properties such as the eCommerce store. You will conduct generative and evaluative research to understand our customer workflows and mental models. You will help shape Autodesk's customer experience strategy and guide working teams on how to scale a seamless, effortless, and cohesive digital experience. You will join a top-notch research team that is at the helm of guiding Autodesk through its digital transformation. You will enable teams to understand customers and their businesses. You will require thoughtful multi-methods research skills and techniques, along with the ability to collaborate with global teams.The Digital Experience Research team provides rich, actionable customer insights to improve across our customers' digital experience with Autodesk. We are a team of multi-method researchers who love to experiment with new techniques, help each other, and make things better. We partner with experience designers, product management, engineering, and business leaders to turn insights into implementation.This researcher will report directly to the Director of Research. You will be a team lead with some managerial responsibilities.You can work remotely or as a hybrid between remote and in one of our office locations. Preference for candidates in either the Bay Area, CA or Boston, MA.ResponsibilitiesConduct customer research throughout the design and development lifecycle, from early strategic direction through post-release validationEmploy multiple research methods, including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analyticsPresent research findings and insights in a compelling wayDevelop relationships across the company understanding existing research and insights to inform your research projects and collaborate on end-to-end research that looks across the customer journeyLead empathy and design-thinking workshops with teams to ensure that findings are translated into actionable product goals and directionShare customer insights with the broader organization in creative ways to increase customer empathyCoach others in the research community at Autodesk, promoting research as a strategic driver for our products and servicesPartnering with other researchers on our team and with the broader research community at Autodesk to share and promote research findings, collaborate on projects to understand our customers' end-to-end journey, and to promote research as a strategic driver for our products and servicesMinimum Qualifications8+ years of professional research experienceExperience qualitative and quantitative results improving product strategy and developmentUp-to-date toolkit of research methods, and experienced to know when to be lean and scrappy and when to be rigorousCollaborate with a wide set of stakeholders including designers, product managers, and software developersSkills to distill complex ideas to their essenceDemonstrated inquisitive mind and empathy for customersValue for collaboration and bringing your team along with youThink holistically and find patternsHigh quality communicationsEagerness to work in the complex and derive simple valuable solutionsPreferred QualificationsBachelor's degree or above in cognitive or experimental psychology, human computer interaction, human factors, business, or related fieldExperience with eCommerce or platform experiencesExperience researching multichannel experiencesFamiliarity with Lean UX and Lean Research methodologiesExperience with Agile software developmentFamiliarity with Autodesk productsExperience with stakeholder management and promoting alignment through CXExperience influencing decision makersLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers. When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!BenefitsFrom health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/Salary transparencySalary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $131,900 and $213,400. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).