Senior Software Engineer

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Senior Software Engineer At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services and thousands of AWS EC2 instances deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline. The Realtime Chat Team develops and manages our in-house collaboration and chat service. As a Software Engineer on the Realtime Chat Team, you will develop state-of-the-art cloud-based microservices enabling next generation collaboration experiences. You will work in a fast-paced, friendly environment where collaboration, continuous change, innovation, and experimentation are a given. Work with industry-leading technology like AWS Lambda, Node.js, TypeScript, Java, Redis among others. Successful Senior Software Engineers will: Understand why security, logging, metrics and test automation are important and believe this to be a first-class component of new development Describe problems accurately and propose practical solutions Be driven to get results and adapt to challenges Be proactive and learn to anticipate/handle most issues Demonstrate a high level of curiosity and keep abreast of the latest technologies Show pride of ownership and strive for excellence in everything you do Major Responsibilities/Activities: Design, develop, and test features, functions and microservices delivered via platform components and that are highly scalable, available, and reliable Stay current with industry developments and new trends Recommend new technologies as components of a solution when appropriate Take ownership of features beginning to end: from design documents and reviews to acceptance testing and deployment Understand & comply with PCI, HIPAA, and all other applicable compliance regulations Adhere to Genesys Code of Business Conduct and Ethics Minimum Requirements: 5+ years of experience in software engineering Extensive software development with a focus on server-side development using Node.JS. Experience with the full application lifecycle from development through deployment and supportWorking experience with REST API back-end servicesFamiliarity with NoSQL or traditional RDBMS databasesUnit testing and automation experienceThe ideal candidate would also have experience with:Node.js + NPMTypeScript, JavaScript, Java, and other languagesServerless architectures (AWS Lambda, DynamoDB, etc.) Experience working with open source projectsScalability and availability in distributed systemsDevelopment in AWS, Azure, or Google Cloud Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $106,050.00 - $208,050.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.