Customer Success Manager

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.Role:Alteryx has an immediate opportunity for a Strategic Customer Success Manager (CSM). Strategic CSM’s are responsible for formulating Success Plans that are aligned with our most important and strategic customers’ over-arching Business Objectives. The Strategic CSM will bring Alteryx's best ideas, innovations, and capabilities to their portfolio of accounts and match these to their customers' business goals, driving greater business value. It is the Strategic CSM's responsibility to become a trusted advisor to key stakeholders within those organisations. In doing so they will develop a deep understanding of the business issues that stand in the way of the customer achieving their goals. They will then, in conjunction with the account team, formulate a Success Plan that aligns to prioritised customer objectives with metrics, milestones, and recommendations that will benefit the Customer and mitigate risk across the account. The focus is on showcasing and realising value from their investment. This high value service allows Alteryx to build a strategic long-term relationship with customers enabling high levels of customer advocacy and referral. What you will do:Manage a small number of key accounts both new and tenured across the region.Establish a trusted/strategic advisor relationship with each account and drive continued value of our products and services.Foster & grow the overall relationship with a range of key stakeholders across accounts through increasing adoption, value realisation, ensuring retention and long-term success.Conduct technical working sessions with prospective and existing users to jointly architect solutions leveraging the Alteryx Analytics Platform within your accounts.Develop an understanding of customers’ strategy in terms of Analytics e.g., arrange product roadmap sessions, prioritising feature requests and running business reviews.Proactively work with customers to establish critical goals, or other key performance indicators and aid them in achieving their goals through a mutual Success Plan.Manage and occasionally conduct enablement sessions to provide hands on training on the Alteryx Platform.Advocate customer needs/issues cross-functionally within Alteryx with a diplomatic and level-headed approach.Remain up to date on Alteryx solutions and products. Maintain familiarity and adherence to all Company methods and procedures, linking these to customers’ goalsWhat we’re looking for:Outstanding interpersonal skills, empathetic customer centric approach with proven customer-facing experience in complex accounts.4 + years of work experience with data and analysis including 2 + years when used specifically for strategic business decisions.Proven track record of customer account management or customer success management and establishing credibility with key decision makers.  Exceptional analytical and problem-solving skills, including the ability to figure out how things should work and a flair for technical information.A strong entrepreneurial spirit and a passion for excellence.Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.