Deployment Field SupervisorDescription -This role is responsible for meticulous tracking of delivery progress and adjusting as needed for successful program outcomes. The role establishes and achieves operational objectives aligned with strategic goals, oversees departmental teams, and participates in cross-department initiatives. The role supervises lower-level supervisors and skilled employees, ensuring project prioritization, goal attainment, and skill development. The role also manages customer relationships, installation, training, and maintains up-to-date expertise in technical platforms. As a member of HP Federal, the successful candidate must be a US citizen.Responsibilities• Tracks delivery progress meticulously, regularly reporting status updates and making necessary adjustments to ensure successful program outcomes.• Establishes and successfully attains operational objectives in alignment with strategic goals.• Directs and guides departmental teams, participates in cross-department initiatives, and serves as an escalation point for subordinate employees and supervisors.• Supervises lower-level supervisors and highly skilled, non-exempt employees, prioritizing projects, ensuring goal achievement, and providing coaching and feedback for skill development.• Ensures that issues and recommendations are escalated following technical support policies and procedures.• Identifies scalable growth paths for solutions, infusing design activities with insights that empower customers to expand and evolve.• Builds and maintains strong relationships up to senior management level in assigned accounts as well as with their key technical decision-makers and influencers.• Manages and coordinates the installation, initial set-up, and training of new equipment and software at the customer's location.• Maintains knowledge and expertise of enhancements and new functionality within technical platforms.Education & Experience Recommended• Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence.• Typically has 4-7 years of job-related experience or 2-4 years of management experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.Preferred Certifications• ITIL CertificationsKnowledge & Skills• Strategic Thinking• Leadership• Effective communication• Learning agility• Results oriented• Automation• Customer Relationship Management• Customer Support• Electromechanics• Electronics• Environment Health And Safety• Field Service Management• Hand Tools• Key Performance Indicators (KPIs)• Operating Systems• Preventive Maintenance• Process Improvement• Safety Standards• Technical Services• Technical Support• Technical TrainingCross-Org Skills• Customer Centricity• Prioritization• Resilience• Team ManagementImpact & ScopeImpacts multiple teams and supports projects requiring understanding of multiple disciplines or areas of HP.ComplexityDevelops creative responses to resolve issues.DisclaimerThis job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job -ServicesSchedule -Full timeShift -No shift premium (United States of America)Travel -Not SpecifiedRelocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
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