Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Business Development ManagerThe Business Development Team Lead is responsible for guiding, coaching, and developing a team of Business Development Reps (BDR) for success in a Cloud/Saas environment. The BDR team lead uses a variety of inbound and outbound sales tactics to build a solid pipeline of Sales Qualified Leads, foster engagement and accelerate the selling/buying journey of new prospects. The Business Development Team Lead is also responsible for meeting the assigned targets and KPI metrics within the subregion and maintaining a close partnership with the Sales and Marketing organizations to build a consistent, predictable, and scalable pipeline for revenue growth. Core elements of the Business Development Team Lead role: 1. Coach, mentor and manage a team of BDRs on selling tactics to identify, qualify and cultivate sales opportunities through a blend of outbound and inbound techniques utilizing email, multi-threading, research, lead generation and qualification activities. 2. Achieve aggressive quarterly targets. 3. Work closely with Marketing and Sales to focus on a targeted approach to provide qualified meetings and sales opportunities to achieve a high win conversion success rate for partner programs. 4. Work closely with the Regional Sales & Marketing managers to develop an account plan strategy. 5. Analyze data to provide feedback to Marketing managers about campaigns. 6. Collaborate with other Business Development managers on initiatives and suggesting new strategies for the broader BDR function. 7. Build knowledge on all the industry leading prospecting tools we use and how to best use them to assist your team’s success. Desired Qualifications & Skills Experience in leading or coaching a team in a sales-orientated environment with a proven history of achieving/delivering results in the skills required. 5 years' experience in outbound prospecting or inside sales experience preferably within IT / Cloud solutions Proven experience in change management.Experience working with Salesforce.com or other CRM platforms Excellent tenacity and resilience.Effective time management, communication, interpersonal and organizational skills.Able to develop compelling strategies that deliver results with a strong attention to detail.Able to swiftly learn product solutions as well as general industry knowledge.Driven to stay current with industry, competition, and technology through knowledge sharing industry forums and corporate training initiatives.Experience in demonstrating calmness, flexibility and adaptability toward changing circumstances in the BDR and sales process. When faced with challenges, a source of confidence with a positive and forward-thinking approach. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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