Business Operations Engineer

Job Requisition ID #24WD77188Job DescriptionTitle: Business Operations EngineerLocation: Bengaluru- IndiaJob ID: Position Overview This position will be based in our Enterprise Delivery Center, located in Bangalore, India. Our Service Delivery Center is focused on customer satisfaction and is comprised of highly skilled and well-motivated Support Analysts. This position will be a part of a high-volume service delivery center with expectations around excellence and efficient resolution for Enterprise application support incidents. This position will be focused on incident management and resolution for application business support service for our global customers and client services teams working in tandem with our onsite teamsResponsibilities Self-starter abilities are essential and the aptitude to work independently and in a team environment. Deliver the services within the agreed SLA and ensure all issues are handled promptly. Well-versed with user administration, configuration, and customization Understand the SF security model - Roles, Profiles, Public Groups, Sharing Rules, Queues, etc.Quality of Service to be given the topmost priorityKnowledge of Business functionalities like workflows, validation rules, report generation, and service cloud features.Understanding the Autodesk business processes to the core and building sustainable plans to provide business supportAbility to support most of the issues which include Order-to-Access flow from the customers which are usable from the Customer Engagement Portal.Proactively check and assist customers with orders failing with certain systematic conditions under GOLD for improved customer satisfaction.Good understanding of APIs, services offered, and application chain provided to Autodesk partners for ease of access and classification of purchasable software owned.Should be ready and flexible to work in rotational shifts (24/7 coverage) as for the team and business requirements, which include Night shift as well Ensure that the levels of business support are within corporate parameters and that quality assurance processes are in place and being implemented.Minimum QualificationsAny Bachelors/Master’s degree is a must with preference to Computer Applications3-5 years of overall experience working in the software industry and a minimum of 1-2 years of expertise in ERP, CRM, and related applications support.Good understanding of IT Service Management, and ITIL processes. Should have worked with multiple global teams and cultures, should have the diplomacy to deal with multinational clients About AutodeskWith Autodesk software, you have the power to Make Anything. The future of making is here, bringing radical changes in how things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Everyone uses our software - from design professionals, engineers, and architects to digital scientists, students, and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our goal is to expand opportunities for anyone to imagine, design, and make a better world.Location: Asia Pacific-India-Karnataka-BangaloreIndustry: Computer Software Job Functions; Information Technology and ServicesLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).