Monitoring & Support Engineer

Monitoring & Support EngineerDescription -Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.Responsibilities :Monitor Collaboration Rooms Performance using various tools. Provide proactive and reactive support, ensuring seamless functionality and user experience.Understanding of the hardware/software components and configurations for supported devices Ability to diagnose and troubleshoot common issues.Escalate issues which can't be resolved promptly, prioritizing effective stakeholder management and timely resolution.Provide Daily,Weekly,Monthly, report to key stakeholdersHelp automate process and alert mechanism using APIFollows established guidelines and procedures to develop support plans on simple product families.Represents services on product core teams and provides service requirements into product development.in-depth product knowledge to provide valuable insights into service requirements Sets product service metric goals, monitors product support business performance and identifies when corrective action is required.Collaborates with regions/WW regarding service and support planning, implementation and performance.Reports on business performance .Extremely good communication skills to effectively convey technical information to stakeholdersOpenness to work in shiftsEducation and Experience Required: Typically 1+ years experience in directly related business.Typically first level university degreeAutomation & Power BI knowledge will be beneficialJob -ServicesSchedule -Full timeShift -No shift premium (India)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement