Customer Experience (CXP) Centre of Excellence (CoE) Governance and Engagement Lead

Customer Experience (CXP) Centre of Excellence (CoE) Governance and Engagement LeadDescription -As part of the Global Channel, Sales Innovation & Operations Organization, the Customer Experience (CXP) Centre of Excellence (CoE) at HP Inc, designs and implements state of the art Customer enablement solutions. Enablement in the form of Bid and Tender response infrastructure, Customer Contracts and invoicing management, and Operational engagement solutions for HP’s Tier 1 Global Accounts.The Customer Experience CoE Governance and Engagement Lead will be part of the Strategy and Planning team, leading real time governance and tracking mechanisms to support the organizations strategic direction.  They are also responsible for defining and executing communication and employee engagement strategy and supporting the leadership team to foster an effective work environment to achieve operational excellence.You will help deliver business growth to HP through:Managing the Customer Experience CoE business management system, executing the defined governance to track, measure and improve key performance indicators for the organization.Effective execution of the market and CoE engagement that ensures collective understanding of key challenges and opportunities to improve customer experience in each sales market.Planning and executing a range of engagements across peer functions including supply chain and product category to ensure constant alignment on critical jointly owned initiatives.Continuous improvement of the business management system that allows dynamic response to current and potential future challenges and opportunities.Driving employee engagement and internal communications activity within the CXP CoE with the objective of improving employee engagement as measured by the annual Voice Insight Action employee survey.Coordinating internal Customer Experience CoE governance.Coordinate BCP (Business Continuity Plan) and BPM (Business Process Management) activities and responsibilities with the individual owners in each CXP organization to ensure alignment with mandatory global policies and standards.Supporting the development of effective executive-level presentation materials for executive reviews.Supporting with the design and implementation of processes and tools used to track organizational operating expenditure.Supporting with the definition and execution of the operational governance for business resource planning w/in CXPLeading a variety of short, mid and long term initiatives that require coordination across functions.Must Have:Mindset of innovation and intellectual curiosity, combines various perspectives and approaches in creative waysAbility to inspire and drive individuals across multiple initiatives to deliver a common objectiveProven track record of delivering high levels of employee engagement in large teamsConfident and effective stakeholder engagement at all levels of management, delivering a combination of consensus and directive driven interaction.Excellent in delivering messages through data and facts with visual representation of those.Very strong verbal and written communication skills including negotiation and influence.Ability to prioritize multiple competing tasks seamlessly and with excellent attention to detail.Proven track record in change and project management of large-scale process and/or infrastructure transformation impacting customers and internal stakeholders.3+ years of related experience in Sales Operations, Strategy and Planning and/or business operations rolesPreferred:Experience in project management and stakeholders’ engagement and management  Experience in large multinational Technology Industry organization HP is a proven leader in personal systems and printing, delivering innovations that empower people to create, interact, and inspire like never before. We leverage our strong financial position to extend our leadership in traditional markets and invest in exciting new technologies.We are looking for visionaries who are ready to make an impact on the way the world works. At HP, the future is yours to createEducation and Experience Required: First-level university degree.Typically 4-6 years of related experienceTypically 3-5 years of project management experience.Quality improvement training required.What we offer:Opportunity to work in an international organization with colleagues coming from all over the world. Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning. An attractive benefits package: Health & Life insurance Lunch at reduced prices at our canteen/ ticket restaurant vouchers HP product discount Work life balance / flexible working hours.Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.  We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.  Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.Dedicated lactation room Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc. Job -Sales OperationsSchedule -Full timeShift -No shift premium (Spain)Travel -Relocation -Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement