Data Center Customer Operations Engineer IV

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center Customer Operations Engineer IVJob SummaryData Center Customer Operations Engineer is responsible for troubleshooting and installing advanced circuits, as well as performing custom installations. The role involves working with customers to troubleshoot issues, managing installation queues, and maintaining detailed records of all work activity. The engineer will also be involved in cross connects, documentation/reporting, infrastructure modification projects, and ensuring customer satisfaction through timely and precise order execution.ResponsibilitiesInstall customer equipment by racking and stackingRead and implement installation plans using Visio Drawings and SpreadsheetsInstall circuits with advanced fiber terminationsDetermine work priorities from the Oracle queue and adhere to commit timesTroubleshoot switched/multiplexed/media converted circuits, escalating to the networking group as neededCollaborate with customers to troubleshoot issuesInstall, test, and modify cross connects per SOPs, ensuring proper cable managementInstall and test advanced cross connect circuits (switched, multiplexed, etc.)Maintain detailed written records of all work activityDesign and lead cage/infrastructure modification projectsComplete assigned training in a timely mannerSupport customer satisfaction through timely and precise order executionQualificationsHigher Diploma or above in relevant disciplineAbout 5 years of experience in the Data Center operationExperience with BERT and SONET test equipmentEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.