Manager, Product Training

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Education team builds and delivers engaging and innovative learning solutions to help customers, partners, and employees make the most of Workday’s unified solution. Our innovation doesn’t stop with our applications. It continues in our approach to learning.We provide training in pioneering classrooms and other technology centric environments that are crafted to make learning interactive and collaborative.Meet the Workday Education team: https://www.youtube.com/watch?v=YBgz1oyx5YAAbout the RoleWorkday is seeking a dynamic Workday Product Training Manager to join our team! Our employees are at the core of our business which means you must have a passion for leading and motivating people, growing talent, and building hard-working teams. We want a manager that thrives in a high growth environment and has a demonstrated track record of successful project management and implementation of process improvements that scale to future growth. You will also have a strong understanding of developing and coordinating training programs for employees, customers, and consultants.Lead and develop a team of hardworking Instructors.Purposefully recruit, develop, lead, and retain a complementary team of instructors supporting Workday’s product training.Schedule training courses, coordinating customer on-site requests and training facilitiesCoordinate and own the learning process for InstructorsPromote a team-orientated, ambitious, and innovative work environment.Maintain and continuously improve the instructor onboarding, performance management and career development process.Drive team and individuals to achieve high customer happiness level.Maintain quality service by implementing quality and customer service standards; analysing and resolving customer service problems; identifying trends; recommending system improvementsDrive revenue targets through instructor course scheduling; improving efficienciesOwn and run Workday Education assigned global projectsPromote Workday Education to other organisations within Workday, creating awareness and alignment, to ensure consistency when interacting with customers and partnersAbout YouBasic Qualifications3+ years’ management experience with knowledge in full scale ERP deployments or Financial Training Industry or experience working with enterprise financial applications such as Workday, PeopleSoft, Oracle, SAP or etc.Language Skills: business proficient in English are required.Other QualificationsPassion for education! Self-motivated and can work without direct supervision. Experience in conducting virtual or in-person classes with a large audience is a plus point.Passionate about overcoming challenges and able to work independently and lead the team towards success.Being agile and flexible while adapting to a changing environment.Willing to work optimally in any APAC / Japan time zone.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!