Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Ubiquity is hiring Customer Service Representatives to join our growing Call Center team in Mission, Texas. We are looking for detailed oriented individuals to assist our credit card client’s customers with their accounts.This includes:Assisting customers over the phone and via email with general questions and information regarding their credit card accountsSupporting cardholders over the phone and filing disputes on their behalf.We’re made of something different.We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes?The details.This is a dynamic role partnering with our credit card client to provide a white glove experience and make a meaningful difference in people’s lives.Our Customer Service Representatives work on a world-class team that takes pride in creating delightful customer experiences and consistently raising the bar. This is a role for someone who considers themselves a self-starter, go-getter and customer service guru. Prior banking or financial experience is a plus.What You’ll Do:Provide excellent customer service to inbound calls pertaining to credit card accounts.Educate customers on relevant benefits of their credit card which align with their needs and lifestyleUtilize various computer programs, dual monitors, working with multiple data sources and inputResearch solutions and provide one-call resolution to customer inquiriesMeet or exceed production, quality and customer service goals.Includes some weekend schedules.Ideal candidates have:At least one year customer service experience, required.At least one year working in a high-volume call center, preferred.Previous banking or financial services experience is a plus.High school diploma or GED equivalentKnowledge of Zendesk or other CRM applications is a plus.Comfortable working with multiple screens and tabsExcellent verbal and written communication skills; clear, confident speaking voiceAbility to multitask.Strong problem solving and analytical skills.People-oriented - enjoys interacting with people and working on group projects.The Perks.Life Insurance BenefitsMedical, Dental, and Vision BenefitsPaid Time Off401(k) Retirement PlanWhat we do.Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.We want you.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
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