IT Support Engineer - Corporate Functions

IT Support Engineer - Corporate FunctionsDescription -Join our dynamic and diverse team of IT professionals supporting Corporate Functions applications and help us deliver innovative solutions. This is a great opportunity to learn end-to-end IT processes and gain experience on applications supporting internal functions, this position will allow you to interact with different technologies, teams, and business stakeholders. Get to know HP on its core.Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Responsibilities: Participates as a member of an IT technical team. Performs basic analysis of functional or service requirements using fundamental understanding of IT Business process or problems. Implements end-user or enterprise infrastructure or application services prepared by more senior Engineers.Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate complexity. Resolves technical issues of moderate complexity within a given technical area. Partners with members of a given team or other IT teams as appropriate. Identifies potential escalations and proactively alerts management.Provides solutions to prevent problems from occurring in area of responsibility including patch management. Reviews, implements and verifies changes/solutions of medium complexity and risk. Ensures configuration management database entries are complete and accurate.Education and Experience Required: Bachelor's degree in Management Information Systems, Computer Science or equivalent experience and 0 to 2 years of related experience.Knowledge and Skills: Good verbal and written communication skills. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server/web related applications).Experience with business IT applications (e.g. supply chain, customer relationship management, HR, finance) .Basic skills in scripting and/or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.Strong initiative, problem solving, priority setting, and collaboration skills. Good organizational and analytical skills. Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self confidence.Job -Information TechnologySchedule -Full timeShift -No shift premium (Mexico)Travel -NoRelocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement