Business Systems Analyst, Service Now

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Business Systems Analyst, Service NowJob Summary:Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.ResponsibilitiesBusiness Requirements AnalysisPartners with business stakeholders to analyze, define and document business requirements, within and across functional areasDrives best practices during requirements gathering and modelingHas a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader contextUnderstands business environment and helps to connect/align relevant business stakeholdersProcess Modeling and DesignPartners with business stakeholders to analyze, define and document business processes within and across functional areasDrives best practices during requirements gathering and modelingUnderstands business environment and helps to connect/align relevant business stakeholdersStakeholder ManagementManages stakeholder expectations and communications within and beyond functional trackKnows business environment well enough to identify and proactively include the correct stakeholdersInteracts regularly with senior management level stakeholders, and demonstrates value from realized projectsSolution DesignResponsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriateAdvises on solutions prepared by peers or supporting team, and champions good design practicesFunctional DesignDevelops functional designs for applications, integrations and conversionsAbility to work on multiple functional areas and integrations with third party productsKeeps up to date with industry trends and vendor capabilities to produce robust functional designsReviews functional designs and obtains sign-offs with the cross functional business and IT teamsProvides inputs into business processes based on design capabilitiesChampions sustainable, forward-looking functional designsTesting & Test DesignCoordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offsCoordinates defects clarification, triage and coordinate resolution with engineering teamsProject ManagementManages multiple application releases and projectsManages stakeholder expectationsDesigns release scope and schedule in line with business goal, prioritization and IT capacitySystem ConfigurationsConfigures applications in line with business goalsDesigns forward looking configurations by recognizing future needs aligned with the business roadmapDevelops configuration standardsQualificationsMinimum 8 years of experience as a Functional Business System AnalystExperience in Configuration Management and Integration for ServiceNow applicationProven experience solving problems using existing and new toolsetsGood at building solutions and driving consensus around best practicesResults oriented, have strong attention to detail, and can prioritize multiple objectives and projectStrong communication skills with the ability to work with cross-functional teams effectivelyEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.