What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position Summary: The Sales Specialist 2 (Reproductive and Genetic Health - RGH) will be responsible for developing and driving sales opportunities by translating deep segment expertise and product knowledge into compelling positioning, competitive and selling strategies. The goal is to promote rapid adoption of lllumina solutions resulting in increased sales success by providing segment and technical knowledge into sales opportunities. The Specialist will develop key sales opportunities and build a community of satisfied customers by working with district sales personnel and marketing in both pre- and post-sales activities.This role will focus on driving lllumina's RGH business in Korea to facilitate adoption of lllumina technology across RGH applications. Additional travel outside of region may be occasionally required.Responsibilities & RequirementsDemonstrates basic knowledge of segment (e.g. applications, customer types, trends) and uses this to add value to segment-specific activities.Uses Illumina's standard slide decks to give engaging, structured sales presentations to customers. Uses segment knowledge to add further value to presentationsProactively sources information from resources such as journals, colleagues, customers and web-based information to improve segment knowledgeDemonstrates knowledge of customer needs within the segmentPositions the correct product(s) and understands competitor offeringsBuilds slides decks using standard Illumina slides and presents regularly to customersDemonstrates knowledge of basic technical aspects associated with Illumina products (e.g. instrument throughputs, library prep methodology)Demonstrates knowledge of Illumina customers, top customers: spends time building relationships, understanding customer needsInteracts comfortably with customers at the PostDoc levelUses knowledge of the different customer types within the segment to tailor discussions and presentations accordinglySpends significant amount of time in the field building these relationships, often by travelling with Direct Sales teamCustomers see the value in having the specialist visitSpecialist is focused on 'Customer Success', beyond just the generation of high quality dataBuilds internal relationship within assigned territory and APJ specialists and regional marketingRegularly attends internal meetings (in person and conference calls)Presents updates on business activities at internal meetingsIs the 'Voice of Customer' in internal discussions: proactively discusses feedbackIs seen as the first point of contact for anyone in the region requiring segment market knowledge and segment technical inputShares segment-specific information with colleaguesCommunicates regularly with Manager: seeks input, keeps Manager appraised of key opportunities/tactics, discusses roadblock/difficultiesDemonstrates working knowledge of the scope of the role, when to bring in others and is effective at utilizing available resourcesCommunicates effectively with customers and internal colleagues, demonstrates methodical thinking, listens effectively and influences with reasoned argumentsTakes an active role in Segment strategy planningWorks closely with the Segment marketing manager to refine planExecutes on sales initiatives to drive businessContributes Sales and customer feedback to Segment scrums and planning meetingsExecutes proactive tactics to help accomplish planDemonstrates excellent planning skills to manage workload, keeps structured records, maintains business plansUtilizes Illumina financial data and systems to generate basic reports (e.g. top customers, trends, product specific sales)Uses this financial data to inform tacticsReports observations to management and colleaguesSupports TAMs with pricing calculations, per sample costs etc as requiredRegularly utilizes Sales tools such as the Pain Chain to diagnose customer's needs and articulates these needs to internal colleaguesArticulates customer's needs to add value to internal discussionsDemonstrates regular on-time attendance at internal meetings (onsite and remote)Embraces regional business process initiatives and is a key contributor to their successFluency in Korean and English desiredProactively seeks to improve technical knowledgeUnderstands key questions to discuss with customers and can tailor those discussions/questions depending on the customer typeConsistently applies Illumina's policies and requirements within designated time frame (e.g. LMS modules, expense reporting)Recognized deep expertise in Reproductive Health or Genetic Disease genomic methodologiesListed responsibilities and requirements are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.Preferred Experience:3+ years experiences in a related environmentExperience in Reproductive Health and Genetic Disease (clinical and research) markets preferredPrior field experience supporting customers in a highly technical field such as Next Generation Sequencing or Microarrays preferredCommercial experience preferredMarket development experience including the introduction of new technologies into new marketsExperience working with clinical customers or within a clinical environmentPreferred Education: M.Sc. or PhD in medical sciences or related genetics, molecular biology or Biochemistry degreeIllumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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