Senior Director, Sales Strategy & Operations - North America

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our  careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! PagerDuty is seeking an experienced and highly skilled Senior Director of North America Sales Strategy and Operations. The ideal candidate will have a strong background in strategic consulting, extensive operations experience in high tech spanning 15 years, and a proven track record of driving business success through effective Sales Strategy and Operations leadership. This role will be responsible for overseeing all aspects of Sales Strategy and Operations, including forecasting, planning, segmentation, capacity management, deal structure, reporting, and analytics. In addition, the Senior Director will play a critical role in fostering cross-functional partnerships with Marketing and Product. Exceptional executive and cross-functional teaming skills, along with outstanding written and verbal communication abilities, are essential for success in this role. KEY RESPONSIBILITIES : Sales Strategy and Operations Leadership : Provide strategic direction and leadership to the Sales Strategy and Operations team, ensuring the efficient and effective execution of sales processes and initiatives. Consulting Expertise : Leverage previous consulting experience to bring a fresh perspective and innovative solutions to Go to Market (GTM) challenges for Enterprise level customers. Functional Expertise: Oversee all functional aspects of Sales Operations, including forecasting accuracy, sales planning, customer segmentation, capacity management, deal structuring, and comprehensive reporting and analytics. Cross-Functional Collaboration : Collaborate closely with key stakeholders in Sales, Finance, Marketing, and Product teams to drive alignment and synergy across these critical functions to enable streamlined execution of GTM motions Executive Partnership: Develop and maintain strong relationships with executive leadership, providing valuable insights and recommendations to inform strategic decision-making.  Team Building: Build and lead a high-performing Sales Operations team, fostering a culture of excellence, accountability, and continuous improvement. BASIC QUALIFICATIONS Bachelor's degree in Business, Management, or a related field (Master's degree preferred). A minimum of 15 years of progressive experience in Sales Operations, with a strong background in consulting. Proven expertise in forecasting, planning, segmentation, capacity management, deal structuring, reporting, and analytics. Exceptional executive and cross-functional teaming skills, with the ability to collaborate effectively at all organizational levels. Outstanding written and verbal communication skills. Strong analytical and problem-solving capabilities. Demonstrated leadership experience, including team management and development. Unrestricted, permanent work authorization in the United States PREFERRED QUALIFICATIONS The ideal candidate will have extensive experience in GTM strategy and operations, ideally in the cloud computing space They will have a passion for problem-solving and an ability to think strategically and execute methodically, while identifying the root cause for the identified problems They should have an aptitude for analytics and data-driven decision-making, and a proven track record of driving successful GTM strategies that include both Product Led Growth and Enterprise Selling motions Demonstrated willingness to perform basic tasks such as creating analytics and writing communications, while also conducting sophisticated work for Senior Executives Curiosity about business and customers (why do customers do what they do); customer-focused in running Strategy & Operations Understanding of various sales tools, how to leverage them effectively, and consult GTM stakeholders on how to properly leverage them to maximize efficiency and selling motions   The base salary range for this position is $185,000 - 283,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Not sure if you qualify? Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events. How we work Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture. Champion the Customer | Put users first to design great products and experiences. Run Together | Build strong teams that amplify our impact on users. Take the Lead | Disrupt and invent to be the first choice for users. Ack + Own | Take ownership and action to deliver more efficiently to users.  Bring Your Self | Bring your best self to build empathy and trust with users. What we offer One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.  Your package may include: Competitive salary and company equity Comprehensive benefits package from day one Flexible work arrangements ESPP (Employee Stock Purchase Program) Retirement or pension plan Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge Paid volunteer time off - 20 hours per year Company-wide hack weeks Mental wellness programs About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.  Go behind-the-scenes @pagerduty on Instagram. Additional Information PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.