Technical Content Development Manager

Job Requisition ID #24WD7709424WD77094 Technical Content Development, Manager French job description to follow!/La description de poste en français se trouve plus bas! The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are looking for a dynamic Technical Content Development Manager responsible for managing a catalog of product support content for Autodesk supported industries. Reporting to the Sr. Manager of Content Strategy & Experience, in this role, you will oversee the content development practice for customers and partners, design integrated omni-channel audience-centric content plans, accomplish tasks to improve content, and collaborate across teams to improve support content experiences that drive customer success. You will meaningfully contribute to our evolving product support strategy to ensure our customers realize the full value of our products. Hybrid role, located within commuting distance of office in Montreal, Barcelona, or Bangalore. Responsibilities Collaborate with teams to identify needs using analytics, customer feedback, and business objectives, and determining product support help and learn audience-centric omni-channel content plans across the post-purchase journeySupport building strategies, frameworks, and templates determining ways we work in the technical content development practiceYou will design and implement programs to match customer needs with appropriate content formats and distribution channels, ensuring positive, meaningful interactions with our products and services, while also enabling CTS to manage the full end-to-end content lifecycle, getting ahead of customer demandCreate, edit, and direct new content creation and improvements to increase consumption and findability of support content through digital channelsReview existing content to identify gaps and requirements for further developmentEnsure the right content is available to all users at the right time, by getting ahead of customers demand, de-duplication of efforts, and content reuseManage new products content integrations and products rebrandDetermine goals for technical content development initiatives, monitor, learn, and provide actionable recommendations for enhancing content effectivenessYou will guide and train CTS staff on best practices for content creation and improvements, aiming for efficiency and qualityRepresent CTS at industry events internally and externally (Tech series, booth, product overviews)You will build trust and authority across a network of peers, collaborators, and teammates through clarity, aligning on ideas and delivering on major outcomesYou will stay abreast of industry trends, emerging technologies, and best practices in content strategy and Autodesk supported industries, and integrate relevant insights into the team and practice to foster a culture of innovation and knowledge sharing Minimum Qualifications 8+ years relevant work experience, especially in content management or content development5+ years of experience in designing and implementing omnichannel audience-centric content plans with strong understanding of content strategy principles, including audience analysis, content mapping, and content lifecycle managementExperience with Autodesk supported industriesSolid project management experience managing cross-functional projects from ideation to conclusion with demonstrated ability to balancing big-picture vision with detailed approach, bringing simplicity and order to complex projects, driving progress and continuous improvementAnalytical and pragmatic approach, consideration of goals and stakeholders' priorities to achieve the right outcome for customersExperience with content management systems (CMS), authoring tools, and other relevant software applicationsUnderstanding of customer success strategies and conceptsExperience implementing search engines (SEO) strategies an advantage.Experience with large language models (LLMs) an advantageIndependent approach. Proactiveness. A learning and improvement mindsetExperience leading complex global projects with diverse team members, balancing strategic directionBring simplicity and order to complex projects and situations through prioritization and motivated implementation to achieve results.University degree in Content management or related discipline Ideal Candidate Voice of the customer mindset and ability to share itSystem-thinker, transforming chaos into simplicity - experience inferring insights from customer dataExperience developing cross-company projects and programs – able to work globally to create agreement and common goalsSolution focused - identifying improvement opportunities, comfortable collecting and analyzing data, presenting recommendations. Energized by facilitation, collecting ideas, converging on solutions, prioritizing and getting agreement on path to success #LI-POSTLearn More / Plus d'informationAbout Autodesk / À propos d’AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Bienvenue à Autodesk ! Des choses incroyables sont créées chaque jour avec nos logiciels - des bâtiments les plus écologiques et des voitures les plus propres aux usines les plus intelligentes et aux plus grands films à succès. Nous aidons les innovateurs à transformer leurs idées en réalité, transformant non seulement la façon dont les choses sont faites, mais ce qui peut être fait.Nous sommes très fiers de notre culture ici chez Autodesk - notre code en matière de culture est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos employés à prospérer et à réaliser leur potentiel, ce qui conduit à des résultats encore meilleurs pour nos clients.Lorsque vous êtes un employé Autodesk, vous pouvez être entier et authentique et effectuer un travail significatif qui aide à construire un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir? Joignez-vous à nous !Salary transparency / Transparence salarialeSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Le salaire est l'un des éléments de l'offre compétitive d'Autodesk. Les offres sont basées sur l'expérience et la situation géographique du candidat. Outre les salaires de base, nous accordons également une grande importance aux primes annuelles discrétionnaires en espèces, aux commissions pour les fonctions de vente, aux actions ou aux primes d'encouragement à long terme en espèces, ainsi qu'à un ensemble complet d'avantages sociaux.Diversity & Belonging / Diversité et appurtenanceWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingNous sommes fiers de cultiver une culture d’appartenance et un milieu de travail équitable où tout le monde peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?Please search for open jobs and apply internally (not on this external site).Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).