Senior Operations Manager

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:The Senior Operations Manager is responsible for executing the strategies established by the account, through the planning coordination and motivation of the operations manager, team leaders under their charge, in order to provide a quality service that meets the standards of the account.  Likewise, he is responsible for maintaining a constant communication with the client.Among its responsibilities are: Ensure that the personnel needs demanded by the account are met, monitor the productivity and quality of the assigned equipment, constantly develop the staff under their charge, maintain constant communication with their teams and the client.Skills:LeadershipOrientation to resultsGuidance to internal and external customersOrientation to the Development of its collaboratorsAdaptability to changePersonnel ManagementAttention to detailsAnalysis and Decision MakingKnowledge:Advanced ExcelElaboration and presentation of advanced graphicsDynamic tablesSearch for the data value by means of: CONSULTAV or VLOOKUP. Cell formatAdvanced FiltersEnglish Proficiency C1Oral and written comprehension.Appropriate use of language.Supervision Techniques - AdvancedCustomer Service - AdvancedQuality Processes - AdvancedPerformance Evaluations - AdvancedMotivation Theory - AdvancedKnowledge of Call Center Operations - AdvancedStrategic Planning – AdvancedStudies and Experience:University graduate in the careers of: Business Administration, Industrial Engineering, Economics or related careers -Desirable1 to 2 years of experience in similar positionsProven experience in personnel managementWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.