#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike Services is seeking an Engagement Specialist who is responsible for all aspects of assigned Operational Support projects including the initial customer engagement, kickoff, resourcing, ongoing project management, reporting, engagement wrap up, and sales hand off. This role will also work closely with other internal groups such as Support, Customer Services, Sales, and Product Engineering to coordinate efforts as relevant to advocating for customer needs. Additionally, this role will also assist with the management of partner relationships, resources, and technical vetting.What You'll Do:Customer Engagement activities may include:Work cross functionally with CrowdStrike teams to ensure successfully delivery outcomesAnticipate customer needs for Platform Operations by staying abreast of new CrowdStrike technologies and incorporating this into the customer journeyManage customer projects both directly and as a project leadership rolePerform engagement processes such as the project kickoff, customer reach out and scheduling, resource coordination, cross team communications and project wrap up processPerform the project kickoff covering technical implementation, configuration, and troubleshooting assistance overviews with the deployment of the CrowdStrike Falcon platform and associated applicationsWork with customers and internal CrowdStrike teams to identity key issues, facilitate solutions and communicate with all parties to resolutionWork closely and collaboratively with Platform Operations team to develop customer facing collateralLead skills workshops for the Platform Operations teamWhat You'll Need:Bachelor’s degree in Business Administration, Information Technology, or related discipline, and 4+ years of experience performing IT deployments or managing customer engagements in an end user/customer environment, as well as experience with the following:Extensive understanding of customer engagement conceptsStrong ability to communicate and build collaborative relationshipsExcellent customer serviceCreative, critical and problem-solving skillsExpert time management and organization skills, ability to effectively manage multiple tasks over multiple projects at onceManage the Agile methodologies and continuous improvement programHigh level of attention to detailDrive to persist with customer projectsProactive and thorough ability to manage work and prioritize customer projectsUtilize data driven process to identify improvements to the customer engagement processGeneral understanding of IT and security technologiesProficient in the use of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc.Experience with presenting technical content to various audiencesBroad experience in computer and network systems security Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems Proactive and thorough ability to manage work and prioritize customer projectsHigh level of motivation; self-starter; results driven Experience in the following areas preferred:Customer Engagement Certifications: PMP, PMI-ACP, CCXPCrowdStrike Certifications: CCFA, CCIS and CCCSCRM: Salesforce, Jira, AsanaOffice Tools: Microsoft suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Forms)Endpoint Security: Falcon platform (preferred), AV, and EDR solutionsOperating Systems: Windows, Linux, Mac Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExecTechnologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT AutomationCompliance: CIS Benchmarks, STIGs, PCI, HIPPADatabase: SIEM, MSSQL, Splunk, LogScaleIdentity: Identity, Active Directory, Azure-AD, SSOCloud: AWS, Azure, and GCP#LI-Remote#LI-DL1This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $85,000 - $130,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.Expected Close Date of Job Posting is:06-08-2024
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