Partner Advisor

Partner AdvisorDescription -Job SummaryWe are seeking a dynamic and customer-centric individual to join our team as a Partner Advisor Specialist. In this role, you will be responsible for managing and enhancing our relationships with clients, ensuring their satisfaction, and going above and beyond to exceed their expectations. The ideal candidate will have a passion for customer service, exceptional communication skills, and the ability to cultivate strong, long-lasting relationships.ResponsibilitiesDrives multiple complex operational processes, such as Compliance queries and solutions, resolve data management cases, Contracts complex situations and non-standard cases.Acts as a project manager for moderately complex, small to medium projects.Produces moderately to highly complex deliverables, analyses and reports using business applications, making recommendations and/or decisions on common issues.Drives continuous process refinement and improvement by applying a solid understanding of internal business processes and policies.Understands complex business issues and makes appropriate recommendations by applying intermediate subject matter expertise.Work with Partners located in AMS, provide guidance and great customer support for brand new accountsEducation & Experience RecommendedFirst level university degree or equivalent experience; may have advanced university degree.Typically 4-6 years of experience in customer sucess, data management, team workerKnowledge & SkillsAdvanced communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required, Portuguese is a plusStrong knowledge and skills with business applications (e.g., Excel, Power BI,)Ability to work as both a member and leader of a teamSolid understanding of internal business processes and policies.Project Management skills and customer relationship managementPower BI dashboard creationDemonstrated passion for understanding and meeting customer needs.Ability to empathize with customers and tailor solutions to their unique requirementsAbility to convey complex information in a clear and concise manner.Ability to collaborate effectively with cross-functional teams to address customer issues.Cross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer CentricityComplexity• Responds to moderately complex issues within established guidelines.Disclaimer• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.Job -Sales OperationsSchedule -Full timeShift -No shift premium (Costa Rica)Travel -NoRelocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement