Senior Truckload Operations Associate

About Flexport:  At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.  The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Deliver unmatched experiences to users The opportunity:  Our Senior Truckload Operations Associates focus on the customer service and daily operations of Flexport’s Truckload business, executing daily operations that ensure our customers’ freight moves where and when they need it. You bring years of customer experience with you. You’re smart, detail-oriented, eager to learn and hungry to develop knowledge of the $800B U.S. freight industry. You excel in fast-paced, dynamic work environments and enjoy working collaboratively with customers and fellow team members. You’ll work internally with Account Executives, Brokers, Product Managers, and offshore partners as part of a team relentlessly driving toward an exceptional customer experience and helping solve our customers’ problems. You will bring strong data analysis skills to predict trends and see the big picture from a higher altitude. You lean into ambiguous situations, love solving problems and possess a knack for communication. You’ll bring a shop keeper’s ownership and an analyst’s curiosity to get every shipment to its destination as efficiently as possible. You will: Deepen and own customer relationships by serving as the face of Flexport to our shippers and their freight teams Serve as the primary owner of the operational results and outcomes for an assigned shipper, shippers, or segment Problem solve carrier on-the-road exceptions to ensure timeline recovery and appropriate communication to all impacted parties Create, document, and update Standard Operating Procedures (SOPs) for shipper accounts Understand the customer needs and Flexport’s policies, processes and tools in order to direct offshore partners in end-to-end creation, scheduling and exception management of shipments Proactively engage and communicate with customers to ensure service expectations are regularly exceeded and issue resolutions handled in the customer’s desired manner Collaborate cross functionally in order to optimize customer solutions, reduce waste, and drive growth Identify trends and utilize data to drive improvement across accounts to lower the cost to service the customer and improve the quality of service Train offshore partners on shipper specific processes and strategies as needed Attend customer meetings as needed to review results and speak to strategies to improve You should have:   2-5 years of experience providing excellent customer service and building strong professional relationships Exceptional organizational skills and attention to detail Strong communication and interpersonal skills, both written and verbal Self-motivated individual with proven issue resolution skills Ability to multitask and prioritize efforts while working in a fast-paced environment Ability to collect, analyze and utilize data Experience building and maintaining strong relationships with customers Curiosity combined with an entrepreneurial spirit and ‘solve-the-problem’ mentality Bachelor's degree preferred Industry experience a plus A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.   The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. The US base salary range for this position: (exclusive of bonus, equity and benefits.) $66,150 — $73,500 USD At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.