Fulfillment Operations Manager

About Life360 Life360’s mission is to keep people close to the ones they love. We help families protect the people, pets, and things they care about with our industry-leading mobile app and category-defining Tile tracking devices. Life360 has more than 61+ million monthly active users (MAU) in more than 150 countries.  Bringing together our highly successful mobile app with innovative devices, we have the opportunity to do unprecedented good for families across free and paid plans. Key features include location sharing, lost item reimbursement, driver monitoring, 24/7 roadside assistance, and crash detection with emergency response. By continuing to innovate and deliver for our customers, we aim to become a household name and establish ourselves as the must-have mobile-based membership for families of all stages.  Life360 has more than 500 (and growing!) remote-first employees. Life360 is a Remote First company, which means a remote work environment will be the primary experience for all employees. All positions, unless otherwise specified, can be performed remotely (within the US or Canada) regardless of any specified location above.  About The Team Come join our fast-growing team at Life360. We are a dynamic fast paced team that collaborates multi-functionally across Tile, Life360 and Jiobit product lines. We are seeking someone who works well in a highly collaborative environment, unafraid to take on new challenges and communicates complex concepts well and succinctly.  If you are passionate about getting things right and going above and beyond this is the right fit for you. About the Job Life360 is seeking a highly motivated Fulfillment Operations Manager. As a key player in our Devices Order Fulfillment Operations Team, you will play a critical role in supporting seamless US order fulfillment operations. The ideal candidate possesses strong problem-solving skills, communicates effectively across cross-functional teams, and is willing to take complete ownership and go above and beyond to complete tasks. This role requires attention to detail in a fast-paced environment. The individual should feel comfortable solving complex issues and proactively asking questions. The role is fully remote but will require coordination with different sites globally. The US-based salary range for this position is $115,000 to $145,000 USD. The Canada-based salary range for this role is $125,000 to $150,000 CAD. We take into consideration an individual's background and experience in determining final salary- therefore, base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.  What You’ll Do Collaborate with other departments to integrate warehouse systems with business systems or processes Manage daily inbound receipts, outbound orders, and transfer orders from manufacturing sites to US warehouse location Support efforts to review monthly and quarterly KPIs, providing reports and metrics to measure successful outbound logistics and warehouse operations Collaborate with Finance and research late deliveries, chargebacks, inventory shortages, and inconsistencies with carriers and warehouse sites Conduct monthly and quarterly reviews of KPI metrics, gather market data, present and drive Business Reviews Ability to deliver high-quality project deliverables on time and with a high level of attention to detail Analyze monthly order forecasts, review and process invoices, and ensure on-time payment Provide forecast on service orders, reconcile, and disposition for RMA stock, converting to warranty units Perform other related duties as assigned What We’re Looking For Bachelor’s degree in a directly related field, or equivalent practical experience. Must have a minimum of 5 years’ experience in either supply chain, operations and/or advanced in ERP and/or deep knowledge of EDI transactions. 3 plus years’ experience with order fulfillment in a consumer products or similar industry working with offsite storage facilities. Knowledge of SOX requirements. Proficient in Microsoft Excel and NetSuite is preferred. Communicates effortlessly and efficiently at all levels. Ability to adapt quickly (think outside of the box), problem solver and process and procedure enhancements and creation. Flexible, proactive, enthusiastic, dependable, and ethical. Our Benefits Competitive pay and benefits Medical, dental, vision, life and disability insurance plans (100% paid for US employees). We offer supplemental plans for medical and dental for Canadian employees 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees Employee Assistance Program (EAP) for mental wellness. Flexible PTO and 12 company wide days off throughout the year Learning & Development programs Equipment, tools, and reimbursement support for a productive remote environment Free Life360 Platinum Membership for your preferred circle Life360 Values Our company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and make a positive difference.     Be a Good Person - We have a team of high integrity people you can trust.     Be Direct With Respect - We communicate directly, even when it’s hard.     Members Before Metrics - We focus on building an exceptional experience for families.     High Intensity High Impact - We do whatever it takes to get the job done. Our Commitment to Diversity We believe that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work. We are an equal opportunity employer and value diversity at Life360. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.  We encourage people of all backgrounds to apply. We believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful. Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!   #LI-Remote ____________________________________________________________________________