Billing Support Representative

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide world-class customer support. Dialpad’s Billing Support Representative will be responsible for overseeing all aspects of Billing, Fraud, and Account Receivable inquiries to promote excellent customer support within our organization. In this role, you’ll combine your experience in Finance, Accounting, and Customer Support to thrive and provide world-class support.  Dialpad’s Billing Support & Fraud team plays an essential role in Dialpad’s mission to make business communications great. This team collaborates closely with people from many different backgrounds and can de-escalate situations when necessary. We improve the overall interactions between our customers and internal teams in all aspects related to  Billing. Your role As a Billing Support Representative, you’ll manage daily inbound and outbound inquiries in a timely manner. You’ll work closely with our customers and fellow internal teams to help resolve time sensitive requests. In addition, you’ll help bring attention to detail, accuracy, knowledge, and communication within your Billing Support team to help create processes that promote excellent skill set.  This position reports to our Billing Support Manager and has the opportunity to work remotely.   What you’ll do  Own customer interactions across all channels (phone, chat, and emails) by providing world class experience. Make intuitive decisions to de-escalate situations when necessary. Effectively analyze a request, problem, or issue, asking the right questions to build a solution and/or alternatives.  Navigate and utilize internal and external resources to provide solutions to our users. Work with the Support Development team to learn our product and internal processes. Contribute to our Billing Team by participating in meetings, focused training, and improvements of our product. Skills you’ll bring Bachelor's degree in Accounting/Finance or equivalent experience 5 years of customer support & billing/accounting related experience Experience in debits/credits, accounting, and financial processes  Experience in collection inquiries  Excellent organizational and detail oriented skills Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more! Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , Delight Our Users, and Innovate Continuously to bring our world-class product to life.  Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Culture We’ve been named a Top Workplace seven times, and this is in large part due to our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.