Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role: The costumer services representative is in charge of assisting the customer with the account information such as balance, transaction history or how the card works, we also offer replacements cards or banks transfer to get access to their money. Role and ResponsibilitiesAlways provide correct information to the customer.Listen carefully to understand the true customer concerns.Show empathy and respect with each customer interaction.Complete all other tasks as assigned by the management team (Knowledge, Skills, and AbilitiesStay on top of the different updates received about the product. Qualifications and Education RequirementsExcellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections.Self-starter with strong work ethicThe ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. Preferred SkillsExcellent communication skills, both written and oral at B2 English level.Excellent interpersonal, written, and oral communication skills.Detail orientedMaintaining a positive, empathetic, and professional attitude toward customers always.Customer service experienceWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.