Senior Director of Client Services

The Senior Director of Client Services is responsible for the management and direction of the Client Services organisation, supporting the Workiva Sales teams, customers, partners, solutions, and vertical markets. This individual leads strategy and operational excellence for the client services teams, ensuring high quality implementations, enablement, project management and scoping to create valuable outcomes for customers and partners.What You’ll DoResponsible for the strategic direction of the Client Services TeamResponsible for maintaining alignment of strategy to global corporate objectives, collaborating with global client services leaders to achieve goalsResponsible for scaling team and consulting services practice developmentIdentify short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directivesDirect the team on best practices, set quarterly and annual metrics, and objectivesOversee completion of project tasks and artifacts, manages conflicts within the group, and escalates risks/issues as neededCreate and maintain relationships with business partners, technology partners, and with cross functional teamsGrowth, Development, and Maintenance: Responsible for ensuring the growth and development of the Client Services Team with a focus of Customer FirstIdentify and develop team members for growth and future leadership opportunitiesMaintain the team by recruiting, selecting, orienting, and training team managersMaintain team results by counseling and disciplining team managers; planning, monitoring, and appraising job resultsFoster growth within teams with a focus on Customer First through goal setting strategiesCreate and analyse metrics that monitor team performance; creating areas for improvement to drive operational excellence and discipline in service deliveryCollaborate closely with subject matter experts in the development and delivery of services to ensure customer needs are identified and metWhat You’ll NeedMinimum Qualifications Undergraduate Degree or equivalent combination of education and experience in a related field12+ years of related career experience in Customer Success, Client Services, Project Management or similar - preferably within a software or technology organizationPreferred Qualifications5+ years of people management experienceOperating knowledge of Client Services and project deployment across a SaaS software organisationProven ability to effectively lead and manage others with strong and effective delegation and directionProven ability to develop a clear strategy and vision for their organisationStrong communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levelsAble to hold executive presence and ability to influence internal organisation on strategic initiativesExcellent presentation skills; including internal and external executive teamsStrong sense of learning agility and bias toward actionTravel Requirements & Working ConditionsUp to 30% travel for customer and internal meetingsReliable internet access for any period of time working remotely and not in a Workiva officeWhere You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoyCasual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more about life at Workiva: https://www.linkedin.com/company/workiva/Learn more about benefits: https://www.workiva.com/careers/benefitsWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.#LI-LC1