Associate, HR Services - Training, Quality, and Metrics

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  Associate, HR Services - Training, Quality, and MetricsJob SummaryJoin our dynamic HRS team as a Training, Quality, and Metrics Associate, and be at the forefront of enhancing the efficiency and effectiveness of our HR services. In this role, you will have the opportunity to collaborate with wider HR teams, managers, and employees to understand their needs and challenges, be able to develop and conduct training programs, perform quality checks and audits. Your analytical skills will shine as you create and evaluate metrics and dashboards to measure performance and effectiveness, and by identifying trends you will be able to provide valuable insights and recommendation to drive continuous improvement in our HR service delivery. If you are a proactive and analytical individual with a passion for delivering quality this is the perfect opportunity for you to contribute to the development of a high-performing HR team and make a significant impact on our organization's success!  ResponsibilitiesTraining Development & DeliveryDeliver training programs for HR Services team members, and employees and managers on HR ServicesUpdate training materials based on process changes, new technology, and feedbackQuality Assurance & AuditsPerform regular quality checks and audits of HR processes and servicesIdentify areas for process improvement and make recommendations to enhance service quality Metrics & Dashboard CreationDevelop and maintain HR metrics and dashboards to monitor performance and identify trendsAnalyze data to provide insights on service delivery, process efficiency, and team performancePresent findings and recommendations to HR leadership for informed decision-makingContinuous Improvement InitiativesCollaborate with HR teams to implement continuous improvement strategiesFacilitate process improvement workshops and brainstorming sessionsMonitor the impact of improvements and adjust strategies as necessaryStakeholder EngagementWork closely with HR teams and stakeholders to understand their needs and challengesCommunicate effectively across different levels of the organization QualificationsBachelor’s degree in Human Resources, Business Administration, or a related fieldExperience in HR, with a focus on training, quality assurance, and metrics analysisStrong knowledge of HR processes and best practicesExperience in developing and delivering training programsProficient in data analysis, reporting, and dashboard creationExcellent communication, presentation, and interpersonal skillsAbility to manage multiple projects in a fast-paced environmentProficient in MS Office, HRIS systems, and data visualization toolsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.