Customer Service Representative

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:Role and Responsibilities:A customer support agent for EML PAYMENTS will help with Account balance, transactions, card replacements, and fraudulent scenarios, explain how to start a dispute process, lock and unlock cards, general Card registration support and online access support. We provide customer service in Spanish, English and French.Provide support for account balance, transaction, and card replacement. Inform customers by explaining procedures and answering questions. Provide support with card activations, login assistance, card declines and lost/stolen card scenarios. Lock and unlock cards.Guide customers through GC registration online prior activation Support customers with disputes, fraudulent and other processes Show empathy and respect with each customer interaction. Qualifications and Education Requirements:2+ years of customer service experience is a plus.Financial services or banking background is preferred.Ability to adapt to continuous updates in procedures with follow-ups.Able to communicate clearly over the phone.Ability to deliver news with a positive attitude. Preferred Skills:Excellent communication skills, both written and oral at 90% English level. Strong interpersonal skills; professional, courteous, friendly, and empathic.Excellent customer service skills.What we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.